Relationship Manager - Affordable LAP

IDFC FIRST Bank; Jaipur; On-site; INR 600,000 - 1,000,000; Full time

Job summary

IDFC FIRST Bank is seeking a Relationship Manager for Affordable LAP to enhance client service and drive product sales. The role emphasizes acquiring new clients and managing a robust Loan Against Property portfolio.

Ideal candidates should have 5-10 years of experience in relationship management and be adept at digital tools. The position involves mentoring team members and ensuring high standards of customer experience.

Qualifications

• Strong focus on customer retention and relationship management.
• Experience in driving product sales and client acquisition.
• Ability to mentor and develop team members.

Responsibilities

• Deliver exceptional client service with a focus on retention.
• Drive product sales and acquire new clients.
• Ensure the quality of the loan book through risk management.
• Advocate for digital tool adoption to enhance efficiency.

Skills

Client service excellence

Product sales

Relationship management

Risk management

Digital tools advocacy

Education

Graduate

Job description

Role / Job Title

Relationship Manager-Affordable LAP

Function / Department

Affordable Mortgage Loans

Responsibilities

• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.
• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield Loan Against Property portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.

Secondary Responsibilities

• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications

Graduate

Years of Experience

5-10 Years