Relationship Manager - Affordable HL

IDFC FIRST Bank; Gujarat; On-site; INR 600,000 - 1,200,000; Full time

Job summary

IDFC FIRST Bank is seeking a Relationship Manager for the Affordable Mortgage Loans portfolio. The role focuses on delivering exceptional client service, driving acquisition, and maintaining portfolio health. You will champion digital tools to enhance engagement and work to grow the home loan book.

The ideal candidate is a Graduate with 5-10 years of experience in relationship management, capable of cross-functional collaboration and leading a team to meet business objectives.

Qualifications

• Graduate with 5-10 years of experience in relationship management.
• Strong focus on customer retention and long-term relationship building.
• Ability to drive product sales and acquire new clients for business growth.

Responsibilities

• Generate sales opportunities for self and team by identifying leads.
• Customer acquisition with emphasis on building a high-yield home loan portfolio.
• Monitor loan book quality and conduct risk management.
• Adopt digital tools to improve engagement and efficiency.
• Mentor and develop team members to achieve goals.

Skills

Relationship management

Sales & acquisition

Digital tools

Education

Graduate

Job description

Job Requirements

Role/ Job Title: Relationship Manager-Affordable HL

Function/ Department: Affordable Mortgage Loans.

Job Purpose:

• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield home loan portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.

Secondary Responsibilities

• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications

Graduate

Years of Experience

5-10 Years