Relationship Manager - Affordable LAP

IDFC FIRST Bank; Vadodara; On-site; INR 700,000 - 1,100,000; Full time

Job summary

IDFC FIRST Bank in Vadodara is seeking a Relationship Manager for Affordable LAP to deliver exceptional client service and drive long-term relationships. You will spearhead sales, identify opportunities, and support business growth in the Affordable Mortgage Loans division.

The role requires 5–10 years of relevant experience and a Graduate degree, with a focus on customer retention, portfolio health, and cross-selling opportunities. A digital-first approach is encouraged.

Qualifications

• Graduate with 5-10 years of experience in relationship management.
• Strong focus on customer retention and long-term relationships.
• Experience in affordable mortgage products.
• Proven ability to drive sales and acquire new clients.

Responsibilities

• Generate sales opportunities by identifying leads.
• Acquire new clients for the LAP portfolio.
• Monitor loan book quality and risk.
• Promote digital tools to enhance engagement.
• Lead and mentor team members.

Skills

Relationship management

Sales

Digital adoption

Team development

Customer service

Education

Graduate

Job description

Job Requirements

Job Requirements
Role/ Job Title: Relationship Manager-Affordable LAP
Function/ Department: Affordable Mortgage Loans
Job Purpose:'

• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities:'

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield Loan AGainst Property portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.

Secondary Responsibilities:'

• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications: Graduate
Years of Experience:5-10 Years