Relationship Manager - Affordable LAP

IDFC FIRST Bank; Bemetara; On-site; INR 600,000 - 1,200,000; Full time

Job summary

IDFC FIRST Bank seeks a Relationship Manager for their Affordable Mortgage Loans division in Bemetara, India. This role is focused on delivering exceptional client service while acquiring new clients and managing Loan Against Property portfolios. The ideal candidate has 5-10 years of experience in sales or customer-facing roles and is skilled in relationship management, team mentoring, and digital engagement strategies. The position involves a strong emphasis on ensuring portfolio quality and compliance.

Qualifications

• 5-10 years of experience in a sales or customer-facing role.
• Strong focus on customer retention and relationship management.

Responsibilities

• Generate sales opportunities by identifying and pursuing leads.
• Acquire new clients with a focus on Loan Against Property portfolios.
• Ensure the quality of the loan book through risk management.
• Advocate for digital tools to enhance customer engagement.
• Mentor and support team members in achieving goals.

Education

Graduate

Job description

Job Requirements

Job Title: Relationship Manager-Affordable LAP

Function/ Department: Affordable Mortgage Loans

Job Purpose

To deliver exceptional client service with a strong focus on customer retention and long-term relationship management. Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield Loan Against Property portfolio.
• Portfolio Quality: Ensure overall health and quality of the loan book through diligent monitoring and risk management.
• Digital Adoption: Embrace and advocate use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.

Secondary Responsibilities

• Customer Service & Compliance: Uphold highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications

Graduate

Years of Experience

5-10 Years