Relationship Manager - Affordable HL

IDFC FIRST Bank; Murwara; On-site; INR 600,000 - 1,200,000; Full time

Job summary

IDFC FIRST Bank is recruiting a Relationship Manager for Affordable HL in Murwara. The role focuses on delivering excellent client service, acquiring new customers, and building a strong affordable mortgage loan portfolio.

You will drive digital adoption, lead and mentor the team, and ensure compliance while collaborating across verticals to capitalize on cross-selling opportunities.

Qualifications

• Graduate with 5–10 years of experience in relationship management or sales in financial services.
• Strong focus on customer retention and long-term client relationships.
• Experience in affordable mortgage/home loans is a plus.

Responsibilities

• Generate sales opportunities for self and team by pursuing leads.
• Focus on customer acquisition to build a high-yield home loan portfolio.
• Monitor loan book health and manage risk to ensure portfolio quality.
• Promote digital tools to improve customer engagement.
• Mentor and develop team members to meet business objectives.
• Uphold customer experience standards and ensure regulatory compliance.
• Collaborate across business verticals to identify cross-selling opportunities.

Skills

Sales

Customer Acquisition

Relationship Management

Team Leadership

Education

Graduate

Job description

Job Requirements

Role/ Job Title: Relationship Manager-Affordable HL

Function/ Department: Affordable Mortgage Loans.

Job Purpose

• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield home loan portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.

Secondary Responsibilities

• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications

Graduate

Years of Experience

5-10 Years