RELATIONSHIP MANAGER

PeopleStrong; Thoothukudi; On-site; INR 300,000 - 520,000; Full time

Job summary

SULB Muthoot Fincorp is seeking a dynamic Sales/Business Development Executive in Tamil Nadu to expand micro LAP and gold-backed loan opportunities. You will build and nurture referral partners, generate leads, and drive end-to-end loan processing with a customer-first approach.

The role requires strong communication skills, local language proficiency, and a proven background in business development and cross-selling across financial products.

Qualifications

• Strong presentation skills and clear communication.
• Ability to build relationships with partners and customers.
• Understanding of sales processes and cross-selling techniques.
• Proven record in business development and upselling.

Responsibilities

• Identify new micro markets and empanel referral partners to scale Micro LAP and gold-backed loans.
• Work in the assigned area and generate leads for branch business.
• Conduct cold calls and daily sales calls as planned by the Branch Business Manager.
• Develop relationships with referral partners and activate them for new business.
• Provide doorstep service to customers and support end-to-end loan processing.
• Bridge customers and the branch, ensure smooth customer journeys.
• Support soft bucket collections and early mortality initiatives.
• Cross-sell insurance with loan products to safeguard customers.
• Be the face of the organization in the assigned area.

Skills

Presentation skills

Relationship building

Stakeholder management

Process orientation

Cross selling

Upselling

Business development

Communication (local + English)

Job description

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English