Relationship Manager

OYO; Mysuru, Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

OYO is seeking a talented Relationship Manager in Bengaluru, Karnataka to enhance customer experience and foster relationships with hotel owners.

The ideal candidate will have over 2 years of operations experience, focusing on driving revenue performance and managing escalations. Join OYO and become part of the world's fastest-growing hospitality chain.

Qualifications

• 2+ years of relevant experience in operations handling and key accounts.
• Strong analytical skills and experience in customer escalation management.
• Demonstrate high ethical values.

Responsibilities

• Build healthy relationships with hotel owners.
• Deliver great hotel owner and customer experience.
• Serve as the point of contact for hotel owners regarding operations support.
• Assist hotel owners with portfolio management and revenue performance.
• Handle escalations from hotel owners and customers.

Skills

Customer experience management

Analytical skills

Operations handling

Relationship management

Education

2+ years relevant experience

Job description

Overview

Job Description Relationship Manager.

About Oyo: At OYO, we seek dynamic individuals with a strong customer-focus to help us become the most-loved hotel brand in the world.

About Oyo in India and Business

OYO, also known as Oyo Homes & Hotels, is an Indian hotel chain. It is the world's third-largest and fastest-growing hospitality chain of leased and franchised hotels, homes and living spaces. Founded in 2013 by Ritesh Agarwal, OYO initially consisted mainly of budget hotels. Over a span of six years, the startup expanded globally with thousands of hotels, vacation homes and millions of rooms in hundreds of cities in India, Malaysia, UAE, Nepal, China, Brazil, UK, Philippines, Japan, Saudi Arabia, Sri Lanka, Indonesia, Vietnam, and the United States.

Position

Position: Relationship Manager
Reporting To: Area Revenue Head

Job Objective & Key Result Areas

• Build healthy relationship with hotel owners
• Deliver good hotel owner and customer experience
• Act as a point of contact for hotel owners for operations support & escalations
• Help hotel owners to manage their portfolio network, improve revenue performance, solve issues, retain them, drive customer experience
• Handle hotel owner and customer escalations

Key Performance Indicators

• Ensuring occupancy (URNs) month on month
• Pay at Hotel (PAH) realization
• Ensuring daily availability of Sellable rooms (DSRN)

Education & Experience

• 2+ years of relevant experience in operations handling, key accounts handling
• Analytical Skills
• Prior experience in managing cross-functional operations and customer escalation
• Demonstrate high ethical values