Relationship Manager

IIFL Home Finance Ltd.; Kurnool; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

IIFL Home Finance Ltd. invites a seasoned Branch Sales Head to lead the branch sales operations in India, with a focus on business development, customer service, and compliance.

You will drive home loan growth via direct sourcing, DSAs, and open-market channels, while building strong customer and builder relationships to maximize value and cross-sell opportunities. The role requires 25 years of BFSI experience in home loan sales, strong local market knowledge, and a proven ability to manage

Qualifications

• 25 years of experience in Home Loan or Mortgage Sales within BFSI/NBFC; exposure to Loans Against Property preferred.
• Prior experience in direct customer acquisition and channel sales; strong local market knowledge and established regional network.
• Minimum Graduate

Responsibilities

• Manage overall branch sales operations, including business development, customer service, and compliance.
• Drive home loan business growth through direct sourcing, DSA and open-market channels.
• Build and maintain strong customer and builder relationships to maximize business value and cross-sell opportunities.
• Develop and implement strategies to achieve branch sales targets.
• Monitor branch portfolio performance and implement corrective measures.
• Ensure adherence to regulatory guidelines, internal policies, and audit requirements.
• Collaborate with Operations and Risk teams to streamline loan processes, maintain portfolio quality, and control NPAs.
• Oversee collections for acquired portfolios to ensure healthy asset quality.
• Track market trends, competitive activities, and customer feedback; recommend strategies to enhance business outcomes.
• Execute promotional campaigns, contests, and innovative initiatives to boost customer acquisition.

Skills

Leadership

Business development

Networking

Negotiation

Interpersonal skills

Communication

Problem solving

Analytical skills

Excel

Sales MIS tools

Education

Graduate

Tools

Sales MIS tools

Job description

Key Responsibilities:

• Manageoverall branch sales operations, including business development, customerservice, and compliance.
• Drivehome loan business growth through direct sourcing, DSA and open-marketchannels.
• Buildand maintain strong customer and builder relationships to maximize businessvalue and cross-sell opportunities.
• Developand implement strategies to achieve branch sales targets.
• Monitorbranch portfolio performance and implement corrective measures.
• Ensureadherence to regulatory guidelines, internal policies, and audit requirements.
• Collaboratewith Operations and Risk teams to streamline loan processes, maintain portfolioquality, and control NPAs.
• Overseecollections for acquired portfolios to ensure healthy asset quality.
• Trackmarket trends, competitive activities, and customer feedback; recommendstrategies to enhance business outcomes.
• Executepromotional campaigns, contests, and innovative initiatives to boost customeracquisition.

Skills Required:

• Provenability to lead sales teams and manage branch-level PL.
• Strongbusiness development, networking, negotiation, and influencing skills.
• Excellentinterpersonal, communication, and problem-solving abilities.
• Highmotivation, self-starter attitude, and bias for action in a high-performanceenvironment.
• Stronganalytical skills to track performance and drive profitability.
• Workingknowledge of Excel and sales MIS tools

Educational Qualifications and Experience:

• 25years of experience in Home Loan or Mortgage Sales within BFSI/NBFC; exposureto Loans Against Property preferred.
• Priorexperience in direct customer acquisition and channel sales; strong localmarket knowledge and established regional network.
• Minimum Graduate