Relationship Manager

Rooly Media; Faridabad District; On-site; INR 600,000 - 800,000; Full time

Job summary

Rooly Media is seeking a full-time Relationship Manager based in Faridabad. The role involves building and nurturing strong client relationships, ensuring satisfaction and retention. Responsibilities include serving as the primary client contact, coordinating with internal teams, and delivering effective digital marketing solutions.

The ideal candidate will possess strong communication skills, account management capabilities, and proficiency with productivity tools. Previous experience in a digital agency is preferred but not mandatory.

Qualifications

• Strong client relationship management skills, including stakeholder communication and conflict resolution.
• Solid account management capabilities with project coordination and reporting.
• Excellent verbal and written communication skills and meeting etiquette.
• Proficient with common productivity and collaboration tools.

Responsibilities

• Build and maintain strong client relationships to ensure satisfaction and growth.
• Act as primary point of contact for clients and coordinate delivery of marketing solutions.
• Conduct regular check-ins and present campaign performance reports.
• Identify upsell or cross-sell opportunities and manage client expectations throughout projects.

Skills

Client relationship management

Account management

Communication skills

Proficiency in productivity tools

Task prioritization

Digital agency experience

Tools

CRM platforms

Project management software

Job description

Company Description

Rooly Media is a full-service marketing company that has been supporting businesses of all sizes in reaching their customers since 2022. The agency offers a wide range of services, including SEO, social media management, website design, and content creation, to build strong and effective online presences. A team of experienced professionals collaborates with clients to maximize the impact and return on their digital marketing campaigns. Whether a client is launching a new venture or scaling an established business, Rooly Media focuses on helping them achieve measurable growth and long‑term success.

Role Description

The Relationship Manager is a full‑time, on‑site position based in Faridabad. This role is responsible for building, nurturing, and maintaining strong client relationships to ensure satisfaction, retention, and growth. On a day‑to‑day basis, the Relationship Manager will serve as the primary point of contact for clients, understand their business objectives, and coordinate with internal teams to deliver digital marketing solutions on time and within scope. Responsibilities include conducting regular check‑ins, presenting campaign performance reports, gathering feedback, identifying upsell or cross‑sell opportunities, and managing expectations throughout the project lifecycle. The role also involves collaborating closely with account managers, strategists, and creative teams to address client needs, resolve issues proactively, and contribute to the continuous improvement of services.

Qualifications

• Strong client relationship management skills, including stakeholder communication, expectation management, and conflict resolution.
• Solid account management capabilities, including project coordination, follow‑up, reporting, and maintaining accurate client records.
• Excellent verbal and written communication skills, including presentation abilities and professional email and meeting etiquette.
• Proficiency with common productivity and collaboration tools (e.g., CRM platforms, spreadsheets, presentation tools, and project management software).
• Ability to work on‑site in Faridabad, manage multiple client engagements simultaneously, and prioritize tasks in a fast‑paced environment.
• Previous experience in a digital agency or marketing‑focused environment is preferred but not mandatory.