Relationship Manager

Info Edge; Dadri; On-site; INR 400,000 - 650,000; Full time

Job summary

Info Edge is seeking a client relationship specialist in Dadri, Uttar Pradesh. The role focuses on managing client relationships for matrimonial services, understanding client needs, and driving revenue through upselling and cross-selling of services.

The candidate will monitor feedback to improve service delivery and work with diverse clients across cultures and backgrounds. 2–13 years of experience in a similar role is expected.

Qualifications

• Strong client servicing and relationship management skills.
• Experience in retention techniques to improve customer loyalty.
• Ability to coordinate with diverse clients and understand needs.

Responsibilities

• Manage client relationships to ensure high levels of satisfaction and retention.
• Coordinate with clients to understand their needs and preferences for matrimonial services.
• Develop strategies to increase sales revenue through upselling and cross-selling of additional services.
• Monitor client feedback and make improvements to the overall service delivery process.

Skills

Client servicing

Relationship management

Retention techniques

Job description

Roles and Responsibilities :

• Manage client relationships to ensure high levels of satisfaction and retention.
• Coordinate with clients to understand their needs and preferences for matrimonial services.
• Develop strategies to increase sales revenue through upselling and cross-selling of additional services.
• Monitor client feedback and make improvements to the overall service delivery process.

Job Requirements :

• 2-13 years of experience in a similar role within the travel & tourism industry.
• Strong skills in client servicing, relationship management, and retention techniques.
• Ability to work effectively with diverse groups, including clients from different cultures and backgrounds.