Relationship Manager (outbound)

Hallways Travellers; Pune District; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

salary+ incentives

Travel allowance

Job summary

Hallways Travellers is seeking a target-driven sales professional to make outbound calls to prospective customers and corporate clients. You will generate new leads, understand client requirements, and recommend suitable travel packages and services.

Regular follow-ups via calls, WhatsApp, and email will be essential to build relationships and convert leads into bookings. Coordinate with operations for quotations and bookings, maintain CRM records, and strive to meet daily, weekly, and monthly

Qualifications

• Outbound calls to prospective customers and corporate clients.
• Generate new leads through calling, databases, referrals, and online sources.
• Understand customer requirements and recommend suitable travel packages and services.
• Follow up regularly with leads through calls, WhatsApp, and email.
• Build and maintain strong relationships with existing and prospective clients.
• Convert qualified leads into bookings and business opportunities.
• Coordinate with operations for quotations, bookings, and customer requirements.

Responsibilities

• Make outbound calls to drive sales and generate new leads.
• Nurture relationships with clients to secure repeat business.
• Record calls, leads, and conversions in the CRM accurately.
• Meet daily, weekly, and monthly calling and sales targets.
• Collaborate with reservations to finalize quotations and bookings.

Skills

Outbound calling

Lead generation

Customer needs analysis

CRM management

Relationship building

Sales target achievement

Tools

CRM software

Job description

Role & responsibilities

• Make outbound calls to prospective customers and corporate clients.
• Generate new leads through calling, databases, referrals, and online sources.
• Understand customer requirements and recommend suitable travel packages and services.
• Follow up regularly with leads through calls, WhatsApp, and email.
• Build and maintain strong relationships with existing and prospective clients.
• Convert qualified leads into bookings and business opportunities.
• Coordinate with the operations and reservations team for quotations, bookings, and customer requirements.
• Maintain accurate records of calls, leads, follow-ups, and conversions in the CRM/database.
• Achieve assigned daily, weekly, and monthly calling and sales targets.
• Identify opportunities for corporate travel contracts and repeat business.
• Handle customer queries professionally and ensure timely resolution.
• Maintain regular communication with clients before and after the booking.
• Collect customer feedback and identify opportunities for repeat sales and referrals.

Perks and benefits

• salary+ incentives
• Travel allowance