Relationship Manager

NatWest Group; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

NatWest Group in Bengaluru, India is seeking a Relationship Manager at senior analyst level. You will manage client relationships, drive exceptional service, and develop business within your portfolio.

You will execute the customer contact strategy, aim to exceed expectations, and collaborate with teams to identify new opportunities while maintaining strong communication with customers.

Qualifications

• Strong relationship management in a customer-driven environment.
• Experience dealing with highly influential customers to achieve high service levels.
• Ability to develop business plans for portfolios and identify new opportunities.
• Excellent written and verbal communication skills.

Responsibilities

• Execute the customer contact strategy and drive exceptional service for every customer in your assigned portfolio.
• Deliver new business from the customer base and focus on retention and acquisition.
• Develop a business plan for the portfolio and maintain a focus on customer retention and growth.
• Collaborate with colleagues in other teams to strengthen relationships and spot new business opportunities.
• Maintain high-quality customer service review documents and improve data quality.

Skills

Relationship management

Customer service

Communication skills

Team collaboration

Job description

• Join a dynamic team and control the strategic and daily support for client services, business development and relationship building


• You’ll be managing customer relationships and aiming to exceed their expectations, every time


• Hone your relationship management skills by managing and maintaining existing client relationships and make sure that excellent client services are being delivered


• We're offering this role at senior analyst level

Join us as a Relationship Manager

• Join a dynamic team and control the strategic and daily support for client services, business development and relationship building


• You’ll be managing customer relationships and aiming to exceed their expectations, every time


• Hone your relationship management skills by managing and maintaining existing client relationships and make sure that excellent client services are being delivered


• We're offering this role at senior analyst level

What you'll do

We’re looking for someone who’ll put our customers at the heart of everything they do. As a Relationship Manager, you’ll be executing our customer contact strategy and driving exceptional service and regular contact with every customer in your assigned portfolio, and delivering new business from the customer base. We’ll also look to you to develop your business plan for the portfolio and maintain a focus on customer retention and acquisition.

You’ll Also Be

• Collaborating with colleagues in other teams to make sure that existing customer relationships are strengthened and retained and opportunities for new business are identified


• Improving the quality of information held on our customer base by enhancing and maintaining the quality of customer service review documents


• Developing strong working relationships with the relationship assistant team to make sure that our customers receive the best possible experience


• Participating in the local community and at events to support existing customer relationships and provide enhanced opportunities for new business

The skills you'll need

To join us in this role, you’ll need strong relationship management skills and successful background in a customer driven environment. We’re looking for someone with experience of dealing with highly influential customers who can achieve high levels of service every time.

You’ll Also Demonstrate

• Experience of delivering objectives and recognising new business opportunities


• Knowledge of credit processes and the ability to structure personal lending proposals


• The ability to work on your own initiative, be part of a team and encourage and motivate others


• Excellent written and verbal communication skills