Relationship Manager - GL South

Bajaj Finserv Limited; Chilakaluripet; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Bajaj Finserv Limited in India is seeking a Branch Manager to lead a team in growing consumer gold loan business, ensuring operational efficiency and customer loyalty across the branch.

You will drive field marketing, manage valuations of gold, ensure compliance, and mentor staff while expanding cross-sell of NCDs and gold products.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree / Post-graduation Degree preferred.
• Gold loan banking experience preferred.
• Clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing to boost brand visibility.
• Plan and monitor branch marketing to maintain a healthy lead pipeline.
• Engage customers for new acquisitions and retention of existing customers.
• Ensure accurate valuation of pledged gold and auditing compliance.
• Joint custodian of the Vault with safekeeping of pledged securities.
• Maintain NPAs through follow-ups for interest collections.
• Hire, coach, and mentor employees with timely feedback.
• Maintain branch performance and report growth actions.
• Increase gold loan business and other products such as NCDs and gold coins.
• Ensure 100% process compliance at the branch.

Skills

Leadership

Communication

Customer service

Education

Bachelor's degree

Post-graduation degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditing compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree / Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.