Sales Executive

Manoja Retail Industries; Mumbai City; On-site; INR 350,000 - 500,000; Full time

Job summary

Manoja Retail Industries is seeking an organised and proactive Sales Coordinator to manage customer and dealer relationships, coordinate sales activities, track orders and maintain CRM/ERP records. The role emphasizes ownership of day-to-day sales operations and ensuring timely order execution for customer satisfaction.

This position is not a pure tele-sales role; it requires strong coordination, relationship management, follow-up and accountability across the sales cycle.

Qualifications

• 2-4 years of experience in Inside Sales, Sales Coordination, CRM, Customer Relationship Management or Business Development.

Responsibilities

• Manage relationships and coordinate with dealers, distributors, retailers, EPC customers and other B2B clients.
• Handle customer inquiries, quotations, pricing, orders, deliveries and payment follow-ups.
• Track the complete order cycle, from inquiry and quotation to invoicing and dispatch.
• Coordinate with Sales, Accounts, Inventory and Warehouse teams to ensure smooth order execution.
• Maintain accurate customer, order and follow-up records in CRM/ERP systems.
• Monitor pending orders and follow-ups, resolve customer issues and ensure timely communication.
• Prepare sales, order and customer reports for management.
• Identify opportunities for repeat business, customer retention and developing new dealer or channel partnerships.
• Support and improve sales coordination processes to ensure efficient day-to-day operations.

Skills

CRM/ERP management

MS Excel

Communication

Coordination

Negotiation

Follow-up

Ownership

Relationship management

Tools

CRM/ERP systems

MS Excel

Google Sheets

Job description

Role & responsibilities

We are looking for an organised and proactive Sales Coordinator to manage customer and dealer relationships, coordinate sales activities, track orders and follow-ups, and maintain CRM/ERP records. The role involves ensuring smooth sales operations, timely order execution, and customer satisfaction.

This is not a pure tele-sales calling role; it requires strong coordination, relationship management, follow-up and ownership of day-to-day sales activities.

• Manage relationships and coordinate with dealers, distributors, retailers, EPC customers and other B2B clients.
• Handle customer inquiries, quotations, pricing, orders, deliveries and payment follow-ups.
• Track the complete order cycle, from inquiry and quotation to invoicing and dispatch.
• Coordinate with Sales, Accounts, Inventory and Warehouse teams to ensure smooth order execution.
• Maintain accurate customer, order and follow-up records in CRM/ERP systems.
• Monitor pending orders and follow-ups, resolve customer issues and ensure timely communication.
• Prepare sales, order and customer reports for management.
• Identify opportunities for repeat business, customer retention and developing new dealer or channel partnerships.
• Support and improve sales coordination processes to ensure efficient day-to-day operations.

Preferred candidate profile

• 2-4 years of experience in Inside Sales, Sales Coordination, CRM, Customer Relationship Management or Business Development.
• Experience handling dealers, distributors, retailers or B2B customers is preferred.
• Working knowledge of CRM/ERP systems and MS Excel/Google Sheets.
• Good communication skills in Marathi, Hindi and English.
• Strong coordination, negotiation, follow-up and relationship-management skills.
• Organised, proactive and capable of taking ownership and working independently.

Why join us?

• Take ownership of an important sales coordination function.
• Gain exposure to Sales, CRM/ERP, Accounts, Inventory and Operations.
• Work closely with management and contribute to improving sales processes.
• Grow professionally in a developing organisation with opportunities for greater responsibility.