Regional Trainer

JobItUs; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

JobItUs is seeking a Training Need Analysis & Capability Building specialist to conduct regular TNA across stores, identify skill gaps, and align learning initiatives with business objectives. You will drive region-specific learning plans based on sales performance, audits, and customer feedback to boost capability and customer engagement.

You will deliver training programs on product knowledge, sales excellence, luxury selling, soft skills, and leadership development; develop content and

Responsibilities

• Conduct regular Training Need Analysis (TNA) across stores to identify skill and performance gaps.
• Partner with Regional Business Managers and Store Managers to align learning initiatives with business objectives.
• Create region-specific learning plans based on sales performance, mystery audit findings, customer feedback, and operational requirements.
• Drive capability-building initiatives for retail teams to improve productivity and customer engagement
• Develop and update training content, learning modules, facilitation guides, and assessment tools.
• Create digital learning interventions including e-learning modules, videos, and knowledge repositories.
• Customize training programs to meet regional business requirements while maintaining organizational standards.

Job description

Training Need Analysis & Capability Building

• Conduct regular Training Need Analysis (TNA) across stores to identify skill and performance gaps.
• Partner with Regional Business Managers and Store Managers to align learning initiatives with business objectives.
• Create region-specific learning plans based on sales performance, mystery audit findings, customer feedback, and operational requirements.
• Drive capability-building initiatives for retail teams to improve productivity and customer engagement

Training Delivery & Facilitation

Facilitate programs on:

• Product Knowledge
• Sales Excellence
• Customer Service
• Luxury Selling Skills
• Soft Skills & Communication
• Behavioral Competencies
• Leadership Development for Store Managers

Content Development & Learning Innovation

• Develop and update training content, learning modules, facilitation guides, and assessment tools.
• Create digital learning interventions including e-learning modules, videos, and knowledge repositories.
• Customize training programs to meet regional business requirements while maintaining organizational standards.