Zonal Manager - Training

Hinduja Housing Finance; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Hinduja Housing Finance seeks a Zonal Training Manager to drive end-to-end learning across the zone, focusing on soft skills, behavioural transformation, and product and process excellence.

You will design integrated training frameworks, develop blended learning modules, conduct Train-the-Trainer programs, and lead TNA and capability mapping across functions. Deliver high-impact training in sales, collections, and customer centricity with interactive methods.

Qualifications

• Strong facilitation and presentation skills.
• Ability to drive behaviour change in frontline teams.
• High emotional intelligence and coaching capability.

Responsibilities

• Drive end-to-end learning and capability development across the zone focusing on soft skills, behavioural transformation, and product and process excellence.
• Design integrated training frameworks covering soft skills, behavioural and product/process training.
• Develop blended learning modules (classroom, digital, on-the-job coaching, simulations).
• Conduct Train-the-Trainer (TTT) programs to build internal training capability.
• Conduct structured TNA across functions and map capability against business KPIs.
• Deliver high-impact training programs: sales, collections, and customer centricity.
• Use interactive methods: role plays, case studies, gamification, field coaching.
• Lead induction and refresher programs for new joiners.
• Design multi-level assessments and track knowledge retention and behavioural change.
• Link training outcomes with business metrics and monitor post-training performance.
• Collaborate with business leaders as a training partner to address market needs.

Skills

Soft Skills

Behavioural Training

Sales Training

Product Training

Process Training

TTT Programs

Training Delivery

Stakeholder Management

Facilitation

Learning Analytics

Job description

Role & responsibilities

The Zonal Training Manager will drive end-to-end learning and capability development across the zone, focusing on soft skills, behavioural transformation, and product & process excellence

Training Strategy & Program Development

• Design and implement integrated training frameworks covering:
  • Soft Skills: Communication, negotiation, objection handling, customer engagement
  • Behavioural Skills: Ownership mindset, accountability, empathy, resilience, ethics
  • Product Training: Affordable Housing Finance, LAP, Micro-mortgage
  • Process Training: Credit underwriting, collections lifecycle, compliance norms
• Develop blended learning modules (classroom, digital, on-the-job coaching, simulations)
• Conduct Train-the-Trainer (TTT) programs to build internal training capability

Training Needs Analysis (TNA) & Capability Mapping

• Conduct structured TNA across functions
• Identify:
  • Skill gaps (functional & behavioural)
  • Performance gaps linked to business KPIs
• Partner with Head Training and Functional heads to design targeted learning journeys

Training Delivery (Soft Skills + Product & Process)

• Deliver high-impact training programs including:
  • Sales Effectiveness: Pitching, cross-selling, relationship management
  • Collections Effectiveness: Negotiation, difficult conversations, recovery strategies
  • Customer Centricity: Service excellence, grievance handling
• Use interactive methodologies:
  • Role plays, case studies, gamification, field coaching
• Lead new joiner induction + ongoing refresher programs

Assessment & Learning Effectiveness

• Design and implement multi-level assessments:
  • Pre & post training evaluations
  • Certification programs for critical roles
  • Scenario-based and behavioural assessments
• Track:
  • Knowledge retention
  • Behavioural change
  • Application on the job
• Use data-driven insights to refine training programs

Performance Impact & Business Alignment

• Link training outcomes with key business metrics
• Monitor post-training performance improvement

Collaborate with business leaders to drive continuous performance coaching

Stakeholder Collaboration

• Act as a business partner to align training with evolving market needs

Preferred candidate profile

• Strong facilitation and presentation skills
• Ability to drive behaviour change in frontline teams
• High emotional intelligence and coaching capability
• Influencing and stakeholder management skills

Problem-solving and analytical thinking