Regional Service Engineer - Singrauli

Industry Pro; Singrauli; Presencial; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Industry Pro in Singrauli is seeking a Resident Engineer to manage local service operations, visiting customer sites and providing electrical and automation support. The role requires hands-on experience with electrical systems, PLCs, VFDs, and controls & instrumentation, and involves identifying new service opportunities and coordinating with central teams.

The ideal candidate will be capable of independent field work, customer interaction, and managing the Singrauli service office to drive

Formación

• Diploma/BE/BTech in Electrical, Electronics, Instrumentation, or related engineering field.
• 1–3 years of relevant industrial experience.
• Experience in industrial automation, electrical service, maintenance, or commissioning preferred.
• Candidates comfortable working independently in Singrauli will be preferred.

Responsabilidades

• Provide on-site service support to industrial customers in and around Singrauli.
• Attend breakdowns, troubleshooting, commissioning, maintenance, and service requirements.
• Diagnose electrical and automation-related problems and provide practical solutions.
• Visit existing and prospective customers to understand their technical requirements.
• Identify opportunities for service, repair, AMC, retrofit, and automation projects.
• Prepare basic service reports, technical observations, and customer feedback.
• Act as the local technical representative of the company in Singrauli.
• Manage day-to-day operations of the local service office.
• Coordinate customer visits, service calls, manpower, tools, and materials.
• Maintain proper records of service activities, customer requirements, quotations, and pending jobs.
• Coordinate with the central technical and management teams for project execution and support.
• Ensure timely response to customer service requirements.

Conocimientos

Electrical wiring

Industrial electrical

Controls & instrumentation

Substation automation

PLC/HMI integration

Electrical panel testing

Preventive maintenance

Retrofit and automation projects

Educación

Diploma/BE/BTech in Electrical/Electronics/Instrumentation

Descripción del empleo

Industry Pro is revolutionizing industrial automation with tailored solutions that enhance efficiency and sustainability. Supported by top institutions and a strong network across India, we specialize in comprehensive services like repair, maintenance, and advanced automation solutions. Join us to transform industries with innovative, tech-driven approaches that push boundaries and deliver meaningful impact.

Job Description

Experience: 1–3 Years

Employment Type: Full-Time

Department: Service & Automation

About the Role

We are looking for a technically skilled and customer-oriented Resident Engineer to manage our local service operations in Singrauli . The role will involve providing industrial electrical and automation service support, visiting customer sites, identifying new service opportunities, and independently managing the local service office.

The ideal candidate should have hands-on experience in electrical systems, PLCs, VFDs, controls & instrumentation , along with basic customer relationship and sales skills.

Key Responsibilities

1. Service & Customer Support

Provide on-site service support to industrial customers in and around Singrauli.

Attend breakdowns, troubleshooting, commissioning, maintenance, and service requirements.

Diagnose electrical and automation-related problems and provide practical solutions.

Visit existing and prospective customers to understand their technical requirements.

Identify opportunities for new service, repair, AMC, retrofit, and automation projects.

Prepare basic service reports, technical observations, and customer feedback.

Act as the local technical representative of the company in Singrauli.

Manage day-to-day operations of the local service office.

Coordinate customer visits, service calls, manpower, tools, and materials.

Maintain proper records of service activities, customer requirements, quotations, and pending jobs.

Coordinate with the central technical and management teams for project execution and support.

Ensure timely response to customer service requirements.

3. Electrical & Automation Service

Troubleshooting of industrial electrical control panels and machines.

Electrical wiring, panel wiring, and control circuit troubleshooting.

PLC programming, troubleshooting, I/O checking, and basic modifications.

VFD programming, parameter setting, commissioning, and troubleshooting.

Support for substation automation systems and related control systems.

Troubleshooting of control & instrumentation systems.

Support commissioning and testing activities at customer sites.

Assist in electrical and automation retrofit projects.

4. Business Development Support

Develop and maintain relationships with local industrial customers.

Generate leads for service, repair, maintenance, automation, and retrofit requirements.

Understand customer problems and convert technical requirements into service opportunities.

Support the sales team with technical inputs, site visits, and requirement identification.

Follow up with customers for quotations, service orders, and repeat business.

Required Technical Skills

Must Have:

Electrical wiring and troubleshooting

Industrial electrical systems

Basic controls & instrumentation

Basic understanding of substation automation

Good to Have:

PLC/HMI integration

Electrical panel testing

Preventive maintenance

Retrofit and automation project experience

Soft Skills

Good communication and customer-handling skills

Willingness to travel to customer sites

Problem-solving and troubleshooting mindset

Ability to work independently

Basic sales and business development skills

Good reporting and documentation skills

Ownership-oriented approach

Ability to coordinate with customers, technicians, vendors, and internal teams

Diploma / B.E. / B.Tech in Electrical, Electronics, Instrumentation, or related engineering discipline

1–3 years of relevant industrial experience

Experience in industrial automation, electrical service, maintenance, or commissioning preferred.

Candidates who are comfortable working independently in the Singrauli industrial region will be preferred.

Key Performance Indicators (KPIs)

Customer response and service turnaround time

Number of customer visits and service calls handled

Successful resolution of technical issues

Customer satisfaction and repeat business

New service opportunities generated

Service orders / POs generated from the territory

Quality and timeliness of service reports

Effective management of the Singrauli service office

Ideal Candidate

The ideal candidate is a hands-on Electrical/Automation Engineer who can independently visit industrial sites, troubleshoot PLC/VFD/electrical problems, communicate confidently with maintenance teams, and gradually develop the Singrauli territory from both a technical service and business development perspective.

This is not a desk-only engineering role - the candidate will be expected to be actively present in the field, solve customer problems, and build the local service business.