Service Engineer

Plugzmart; Chennai District; On-site; INR 400,000 - 700,000; Full time

Job summary

Plugzmart is seeking a skilled Field Service Engineer to join our growing technical team. You will install, commission, troubleshoot, and maintain complex electrical and mechanical systems at client locations, acting as a trusted technical partner to ensure reliability, safety and performance.

You will diagnose faults, interpret wiring diagrams, perform preventive maintenance, and collaborate with R&D and engineering to translate field feedback into improvements.

Qualifications

• Diploma or degree in Electrical/Mechanical engineering or related technical field.
• Minimum 2+ years of field service, installation, commissioning, or maintenance experience.
• Ability to read electrical schematics and wiring diagrams.

Responsibilities

• Install, commission, and maintain electrical and mechanical systems at customer premises.
• Diagnose and resolve faults using diagnostic tools and documentation.
• Interpret wiring diagrams and drawings for accurate system setup and repairs.
• Perform preventive maintenance to minimize downtime.
• Assemble/modify control panels, fabricate cable harnesses, and perform termination tasks.
• Adhere to safety standards (OSHA, NFPA 70E) and internal SOPs.
• Provide on-site training and support, document work in reports.
• Collaborate with R&D/engineering for field feedback.

Skills

Electrical wiring

Panel assembly

PLC/HMI programming

Wiring diagrams

Soldering

Crimping

Cable harnessing

Test equipment

Preventive maintenance

OSHA NFPA70E

Customer communication

Education

Diploma in Electrical Engineering

Bachelor’s in Electrical/Mechanical Engineering

Tools

SCADA systems

Modbus / Ethernet/IP

AutoCAD Electrical

CMMS / Field service software

Job description

About Us

We are a dynamic and innovative organization at the forefront of delivering advanced electrical and mechanical solutions across diverse industries. Our mission is to empower clients with reliable, high-performance systems—backed by expert engineering, responsive service, and a commitment to excellence. We foster a collaborative, safety-first culture where curiosity, accountability, and continuous improvement drive our success.

About Us

We are a dynamic and innovative organization at the forefront of delivering advanced electrical and mechanical solutions across diverse industries. Our mission is to empower clients with reliable, high-performance systems—backed by expert engineering, responsive service, and a commitment to excellence. We foster a collaborative, safety-first culture where curiosity, accountability, and continuous improvement drive our success.

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Role Summary

We are seeking a skilled and proactive Field Service Engineer to join our growing technical team. In this hands-on role, you’ll be responsible for the installation, commissioning, troubleshooting, and preventive maintenance of complex electrical and mechanical systems at client locations. You’ll serve as a trusted technical partner—ensuring system reliability, safety, and optimal performance—while contributing valuable field insights to our R&D and engineering teams. This is an ideal opportunity for a detail-oriented, customer-focused technician who thrives in dynamic, fast-paced environments and takes pride in delivering exceptional service.

Key Skills & Competencies

• Technical Expertise: Electrical wiring, control panel assembly & troubleshooting, PLC/HMI programming (e.g., Siemens, Allen-Bradley), interpretation of wiring diagrams, schematics, and technical drawings
• Hands-on Proficiency: Soldering, crimping, cable harnessing, use of test equipment (multimeter, oscilloscope)
• System Knowledge: Preventive maintenance, automation systems, safety protocols (OSHA, NFPA 70E), and industry standards
• Soft Skills: Strong problem-solving & analytical thinking, clear communication (written & verbal), customer relationship management, and cross-functional collaboration

Role Responsibilities

• Install, commission, and maintain electrical and mechanical systems at customer premises—ensuring accuracy, safety, and performance compliance.
• Diagnose and resolve complex faults in wiring, control panels, and electrical systems using diagnostic tools and technical documentation.
• Interpret and apply wiring diagrams, schematics, and technical drawings to support accurate system setup, modifications, and repairs.
• Perform scheduled preventive maintenance to minimize unplanned downtime and extend equipment lifecycle.
• Assemble and modify control panels, fabricate cable harnesses, and execute precision crimping, soldering, and termination tasks.
• Maintain strict adherence to company SOPs, OSHA safety regulations, and industry standards (e.g., NFPA 70E, NEC).
• Deliver on-site customer training and responsive technical support—building confidence and satisfaction through clear, actionable guidance.
• Prepare comprehensive service reports documenting work performed, root-cause analysis, resolutions, and recommendations for future improvements.
• Collaborate with R&D, design, and engineering teams to translate field feedback into product and system enhancements.
• Respond promptly to emergency breakdowns, prioritizing critical site visits based on business impact and safety risk.

Qualifications & Requirements

• Diploma or associate/bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
• Minimum 2+ years of hands-on experience in field service, installation, commissioning, or maintenance of industrial electrical/mechanical systems.
• Proven ability to read, interpret, and apply electrical schematics, wiring diagrams, and technical documentation.
• Experience working with PLCs (e.g., Siemens S7, Allen-Bradley ControlLogix/CompactLogix), HMIs, and basic industrial automation systems.
• Strong practical skills in panel wiring, cable management, crimping, soldering, and using test equipment (multimeter, oscilloscope, insulation testers).
• Familiarity with workplace safety standards (e.g., OSHA, NFPA 70E) and internal compliance procedures.
• Effective communication and interpersonal skills—essential for engaging with clients, internal teams, and cross-functional stakeholders.

Preferred Qualifications

• Certifications such as Certified Control Systems Technician (CCST), NETA ATS, or other industry-recognized credentials.
• Experience with SCADA systems, industrial networking (Modbus, Ethernet/IP), or renewable energy integration (solar, battery storage).
li>Familiarity with CAD tools (e.g., AutoCAD Electrical) for reviewing or annotating technical drawings.
• Experience supporting multi-site operations with frequent travel (up to 50–70%, as needed).
• Proficiency with CMMS or field service management software (e.g., ServiceMax, Field Service Lightning).

What We Offer

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Skills: mech design,soldering,sheet metal,customer,maintenance