Regional Sales Manager45 days ago

Onsitego; Mumbai; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Onsitego is seeking a Regional Sales Manager in Mumbai to develop and execute the regional business plan, ensuring achievement of revenue targets and brand promotion. The role involves leading local campaigns, improving retention, and driving upsell opportunities across the customer base.

Candidate should have strong business acumen, experience in large home appliances and digital devices operations, and the ability to analyze data to derive actionable insights.

Qualifications

• Strong business acumen and understanding of regional market.
• Prior experience in leading service/sales operations at large home appliances and digital devices organizations.
• Strong understanding of operational metrics.
• Ability to build and lead a team.
• Ability to analyze data to come up with actionable insights.
• Proactive, self-starter with excellent organizational skills.

Responsibilities

• Develop and implement the regional business plan in coordination with the central team.
• Deliver regional revenue targets.
• Lead local ATL and BTL campaigns to promote the Onsitego brand, increase awareness and acquire new customers.
• Improve customer retention and drive initiatives to upsell/cross-sell on existing customer base.
• Manage a team of service coordinators, category managers to ensure delivery of service metrics such as NPS, TAT, cost of operations.
• Monitor team performance: Develop and implement KPIs.
• Identify process gaps and execute remedial measures to optimize business performance.

Skills

Leadership

Team management

Data analysis

Strategic planning

Regional market understanding

Job description

Onsitego is India’s leading device care and after‑sales service company, trusted by millions of customers to protect and repair their electronics and home appliances. With a nationwide network of 3,000+ service centers, partnerships with 10,000+ retail partners, and 500+ corporate clients, we operate at massive scale across the country. We offer Extended Warranty, Damage Protection, AMC Plans, and On‑Demand Repair Services, delivering seamless, technology‑enabled customer experiences through a team of 2,500+ employees. Our strong customer‑first culture has earned us one of the highest NPS scores in the after‑sales industry. Driven by our mission to deliver consistent “WOW” experiences, we are building India’s service backbone. If you want to solve real problems and create impact at scale, Onsitego is the place to be. Website: www.onsitego.com

Job Title

Regional Sales Manager

Department

Sales & BD

Location

Mumbai

Responsibilities

• Develop and implement the business plan for the region in close coordination with central team
• Deliver regional revenue targets
• Lead local ATL and BTL campaigns to promote the Onsitego brand, increase awareness and acquire new customers
• Improve customer retention and drive initiatives to upsell/cross‑sell on existing customer base
• Manage a team of service coordinators, category managers to ensure delivery of service metrics such as NPS, TAT, cost of operations
• Monitor team performance: Develop and implement KPIs
• Identify process gaps and execute remedial measures to optimize business performance

Desired Candidate Profile

• Strong business acumen and understanding of regional market
• Prior experience in leading service/sales operations at large home appliances and digital devices organizations
• Strong understanding of operational metrics
• Ability to build and lead a team
• Ability to analyze data to come up with actionable insights
• Proactive, self‑starter with excellent organizational skills