Onsitego Area Service Manager – Telangana

Onsitego; Hyderabad; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Onsitego is seeking a seasoned professional to create and manage a Service Center network, delivering excellent after-sales support for customers. You will build strong relationships with service centers and drive performance improvements in service quality and efficiency.

The role requires deep knowledge of Extended Warranty and consumer durables, plus a demonstrated ability to lead teams in a fast-paced, startup-like environment and to network effectively across the market.

Qualifications

• Ability to effectively handle a team.
• Strong problem solving, interpersonal and analytical skills with the ability to communicate findings across levels.
• Start-up mentality and ability to thrive in a fast-paced learning environment.
• MBA (Marketing) or a relevant degree.
• Experience: Minimum 10 years in Service industry (Consumer Durables).

Responsibilities

• Build excellent relationships with the Service Centers.
• Work with Service Centers to improve service, quality and efficiency; review and manage performance.
• Handle and close escalations efficiently.
• Good knowledge of Extended Warranty business.
• Sound technical knowledge of consumer durables / HA products.
• Good market network.

Skills

Team management

Relationship building

Problem solving

Communication

Market networking

Education

MBA (Marketing)

Job description

About Company

Onsite go is India’s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances.

About Company

Onsite go is India’s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances.

We are driven by the mission to consistently deliver 'WOW' experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free & reliable services are widely available across electronic stores and online marketplaces.

We are proud to have served 8 Million+ happy customers till date.

We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country.

Website: www.onsitego.com

Job Purpose

Responsible to Create and manage a Service Center network to provide excellent after-sales service to our customers.

Responsibilities

• Build excellent relationships with the SCs.
• Work with Service Centers to improve Service, quality and efficiency - this involves continuous reviewing and managing performance of the Service Centers.
• Handle and close escalations efficiently.
• Good knowledge of Extended Warranty business
• Sound technical knowledge of consumer durables / HA products
• Good market network

Desired Candidate Profile

• Ability to effectively handle a team
• Exceptional problem solving, interpersonal and analysis skills combined with the ability to synthesize and effectively communicate findings to all levels throughout the organization
• A Start-up mentality and ability to thrive in a fast-paced learning environment.
• Qualification: MBA (Marketing) or a relevant degree
• Experience: Minimum 10 years in Service industry (Consumer Durables)