In-Store Sales Executive - Mumbai103 days ago

Onsitego; Mumbai; On-site; INR 200,880 - 334,800; Full time

Benefits offered by this job

Flexible hours

Leave policy

Mediclaim

Professional growth

Learning platform

Job summary

Onsitego is looking for an In‑Store Technical Support Expert to be the front line inside partner retail stores in Mumbai. You will enable customers on newly purchased devices, resolve basic technical issues, and drive after‑sales attachments such as warranties and care plans, ensuring a frictionless post‑purchase experience.

You will work closely with store staff to support product readiness, demonstrate services, and uphold brand standards while recording issues and following SOPs for privacy

Qualifications

• 1–5 years in retail, customer support or technical service.
• Comfortable with face-to-face customer interactions.
• Working knowledge of smartphones, laptops, OS and basic troubleshooting.
• Strong communication in English and the local language.

Responsibilities

• Perform first‑time setup of devices (phones, tablets, laptops, printers).
• Diagnose and resolve first‑level hardware/software issues at store.
• Educate customers on usage, care and avoidance of common failures.
• Register devices for warranty and protection plans; manage service tickets.

Skills

Retail experience

Technical troubleshooting

Smartphone knowledge

English and local language

Education

HSC/ Diploma / ITI / Graduate

Tools

Onsitego systems

Job description

About Onsitego
Onsitego is India’s leading device care and after‑sales service company, trusted by millions of customers to protect and repair electronics and home appliances. With a nationwide network of 3,000+ service centers, partnerships with 10,000+ retail partners, and 500+ corporate clients, we operate at massive scale across the country. We offer Extended Warranty, Damage Protection, AMC Plans, and On‑Demand Repair Services, delivering seamless, technology‑enabled customer experiences through a team of 2,500+ employees. Our strong customer‑first culture has earned us one of the highest NPS scores in the after‑sales industry. Driven by our mission to deliver consistent “WOW” experiences, we are building India’s service backbone. If you want to solve real problems and create impact at scale, Onsitego is the place to be.

Job Title

In‑Store Technical Support Expert

Department

Sales & BD

Location

Mumbai – Goregaon (Store‑based role; travel within city may be required)

Job Purpose

The In‑Store Technical Support & Customer Experience Executive is the on‑ground face of Onsitego inside partner retail stores. This role is responsible for enabling customers on newly purchased devices, resolving first‑level technical issues, driving after‑sales attachment (warranties and care plans), and ensuring a frictionless post‑purchase experience that builds customer trust and repeat business. This is a customer‑facing, light‑technical, revenue‑adjacent role critical to customer satisfaction and partner success.

Responsibilities

Customer Enablement & Technical Support

• Perform first‑time setup of smartphones, tablets, laptops, and printers (OS setup, apps, data transfer, basic configuration).
• Diagnose and resolve first‑level hardware and software issues at the store.
• Educate customers on correct usage, care, and common failure prevention.
• Register devices for warranty, protection plans, and service support.

After‑Sales Revenue & Conversion

• Understand customer needs and recommend appropriate Onsitego warranty / protection products.
• Clearly explain coverage, exclusions, and claims processes in simple language.
• Support store sales staff in improving after‑sales attachment at the point of sale.
• Ensure ethical selling with zero mis‑selling.

Customer Experience Ownership

• Act as the single point of contact for post‑purchase support at the store.
• Proactively follow up with customers to confirm issue resolution.
• Escalate unresolved cases to central service teams with complete and accurate documentation.

Store & Partner Collaboration

• Build strong working relationships with store managers and sales teams.
• Support product demonstrations and readiness for new launches.
• Represent Onsitego professionally and uphold brand and service standards at all times.

Process, Systems & Compliance

• Accurately use Onsitego systems for registrations, tickets, and follow‑ups.
• Adhere to SOPs, SLAs, data privacy norms, and compliance requirements.
• Report recurring issues, customer feedback, and competitive insights from the store.

Desired Candidate Profile

• 1–5 years of experience in retail, customer support, or technical service roles.
• Comfortable handling face‑to‑face customer interactions.
• Working knowledge of smartphones, laptops, operating systems, and basic troubleshooting.
• Strong communication skills in English and the local language.
• Willingness to learn consultative selling and after‑sales product pitching.
• Disciplined, process‑oriented, and reliable with follow‑ups.

Experience

1–5 years

Qualification

HSC pass (Diploma / ITI / Graduate preferred but not mandatory)

Key Success Metrics

• First‑contact resolution rate
• Customer satisfaction / NPS at store level
• Warranty / care plan attachment rate on assisted customers
• Accuracy of registrations and ticket logging
• Store partner feedback and collaboration score

Benefits

• Flexible working hours – what matters is the output of work.
• Well‑defined leave policy to take care of personal commitments and exigencies.
• Mediclaim policy for you and your family.
• Professional growth aligned with company growth.
• Continuous learning and skill polish platform.