Regional Sales Manager - Retail Solutions

Idfc First Bank Limited; Mumbai; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Idfc First Bank Limited is seeking a Regional Sales Manager – Retail Solutions to lead a team and drive merchant acquisition for a broad suite of retail solutions including payment and collection services. You will manage Area Sales Managers and Product Sales Managers, align regional initiatives with regulatory norms, and deliver scalable growth across geographies.

We value a proven track record in sales leadership within BFSI, strong English communication, and the ability to build strategic

Qualifications

• 10+ years of sales leadership experience in BFSI.
• Proven track record in merchant acquisition and revenue growth.
• Experience managing Regional/Area Sales Managers and Product Sales Managers.
• Strong understanding of retail payment solutions and regulatory norms.
• Excellent English communication and stakeholder engagement abilities.

Responsibilities

• Lead and manage a team of Retail Solutions Area Sales Managers and Product Sales Managers.
• Drive merchant acquisition and revenue growth across branches, Wealth, and NRI channels.
• Develop relationship management, cross-sell, and customer satisfaction strategies.
• Ensure business delivery within compliance by understanding product and regulatory norms.
• Identify new market opportunities and build a robust business pipeline.
• Launch strategic initiatives to maximize market share and penetration.

Skills

Leadership

Retail solutions

Merchant acquisition

Negotiation

Stakeholder engagement

Strategic thinking

Compliance

Training and capability building

Education

Graduate in any discipline (Full time)

MBA or PGDM

Job description

Job Requirements

About the Role

The Regional Sales Manager – Retail Solutions is responsible for leading a team to drive merchant acquisition (POS) and attachment of all kind of retail solutions e.g. payment solutions (bulk, tax etc), collection solutions (UPI, payment gateway etc), niche solutions (API, Escrow etc) and deliver business volume growth across assigned geographies.

This role focuses on expanding the Retail Solutions footprint by managing Area Sales Managers and Product Sales Managers, developing strategic initiatives, and ensuring compliance with regulatory norms.

The position demands strong leadership, market insight, and the ability to deliver a best-in-class onboarding experience for merchants.

Key Responsibilities

Primary Responsibilities

• Lead and manage a team of Retail Solutions Area Sales Managers and Product Sales Managers.
• Drive merchant acquisition and revenue growth from Retail Remittances (inward and outward) across distribution channels including Branch Banking, Wealth, and NRI Relationship Managers.
• Develop and execute relationship management, deepening, and cross-sell strategies to enhance customer satisfaction and business outcomes.
• Ensure business delivery within compliance by maintaining a strong understanding of product and regulatory norms.
• Identify new market opportunities and build a robust business pipeline.
• Launch strategic initiatives to maximize market share and penetration.

Secondary Responsibilities

• Build team capability through regular training and upskilling to meet evolving market dynamics.
• Ensure a seamless and efficient merchant onboarding experience across all channels.

What We Are Looking For

Education

• Graduate in any discipline (Full time)
• Post-graduation: MBA or PGDM

Experience

• 10+ yearsof relevant experience in sales leadership, preferably in the BFSI sector.

Skills and Attributes

• Proven leadership and team management skills.
• Strong understanding of Retail Solutions and merchant acquisition strategies.
• Fluent in English with excellent negotiation, and stakeholder engagement abilities.
• Strategic thinking with a focus on execution and market expansion.
• Ability to drive compliance and ensure high-quality service delivery.
• Experience in training and capability building.