Merchant Acquisition - Product Sales Manager

Yes Bank; Patna; On-site; INR 500,000 - 750,000; Full time

Job summary

Yes Bank in Patna, Bihar seeks an experienced professional to lead merchant acquisition and relationship management for POS and QR solutions. The role focuses on growing the merchant portfolio, driving profitability, and cross-selling a range of banking products.

You will train branch staff and collaborate with Operations, Risk, Product to deliver seamless service. The ideal candidate has 3–8 years in related roles, strong communication and negotiation skills, and a solid grasp of digital

Qualifications

• Bachelor's degree required; MBA preferred for senior roles.
• 3–8 years of experience in relationship management, merchant acquiring, or sales in banking/fintech.
• Strong communication, interpersonal and negotiation skills.

Responsibilities

• Acquire new merchants for POS and QR codes and manage existing merchant relationships.
• Drive portfolio growth and profitability, including POS volume and AMB.
• Cross-sell banking products such as insurance, Demat, and various loans.
• Collaborate with branch staff and internal teams to ensure smooth service delivery.
• Conduct training for branch employees on merchant products and sales processes.
• Ensure compliance with KYC/AML and RBI/SEBI/AMFI/IRDA guidelines.
• Stay informed about market developments to identify gaps and opportunities.

Skills

Relationship management

Sales targets

Digital payments

POS systems

Communication

Negotiation

Interpersonal skills

Education

Bachelor's degree

MBA preferred

Tools

CRM software

Job description

Role & responsibilities : Key Responsibilities

• Merchant Acquisition & Management: Managing the process of new merchant acquisition (for POS and QR codes) and handling existing merchant relationships within a designated territory.
• Portfolio Growth & Profitability: Being accountable for the profitability and growth of the merchant portfolio, including managing POS volume and Average Monthly Balance (AMB).
• Cross-Selling: Driving revenue through the cross-selling of other banking products such as General Insurance, Life Insurance, Demat accounts, and various loan products (Digital Overdraft, Business Loans, Car Loans, Personal Loans, etc.).
• Stakeholder Collaboration: Working closely with branch banking staff and other internal teams (Operations, Risk, Product) to enhance product penetration, resolve merchant queries and escalations, and ensure smooth service delivery.
• Training & Support: Conducting training for branch employees to ensure they are familiar with the merchant products, sales processes, and effective pitching.
• Compliance & Documentation: Ensuring all sales activity is recorded online and adhering to all bank policies, including KYC/AML guidelines and other regulatory requirements (RBI/SEBI/AMFI/IRDA).
• Market Analysis: Keeping abreast of market developments, competitor intelligence, and new techniques to inform management about product gaps and market conditions.

Qualifications & Skills

• Education: A Bachelor's degree in any field is typically required, with an MBA often preferred for senior or specialized roles.
• Experience: A minimum of 3-8 years of experience in relationship management, merchant acquiring, or sales account management within the banking or fintech industry is generally sought.
• Skills:
• Strong communication, interpersonal, and negotiation skills.
• Proven ability to meet and exceed sales targets.
• Strong understanding of digital payments, POS systems, current accounts, and wealth management products.
• Ability to build strong, long-lasting client relationships and work independently as well as part of a team.