Regional Manager Lead

CEVA Logistics; Mumbai; On-site; INR 4,200,000 - 7,000,000; Full time

Job summary

CEVA Logistics in Mumbai seeks a commercially driven transport executive to own regional P&L and lead end-to-end employee transportation services. You will drive revenue growth, manage fleet deployment, optimise costs, and strengthen relationships with corporate clients.

You will oversee operations, vendor management, safety/compliance, and a high-performance team, delivering service excellence, renewal of strategic contracts, and sustained profitability for the region.

Qualifications

• 10-15 years of experience in Transportation, Mobility, Employee Transport Services, Logistics, Fleet Management, or Contract Transportation.
• Minimum 5 years in a leadership role managing regional operations and P&L.
• Proven track record in business development and operational excellence.

Responsibilities

• Own and manage the complete Profit & Loss account for the assigned region.
• Develop annual business plans, budgets, and revenue forecasts.
• Drive revenue growth while maintaining target gross margins and EBITDA.
• Monitor operational costs and implement cost optimization initiatives.
• Ensure achievement of financial KPIs including revenue, profitability, cash flow, and working capital.
• Identify and develop new business opportunities with corporate clients across IT/ITES, BPO, Manufacturing, Automotive, Pharma, BFSI, and Industrial sectors.
• Lead RFQs, RFPs, commercial negotiations, and contract closures.
• Build a strong sales pipeline and ensure conversion of opportunities.
• Develop market intelligence on competitors, pricing trends, and industry developments.
• Drive cross selling and upselling opportunities within existing accounts.
• Oversee end-to-end transport operations across the region.
• Ensure seamless execution of employee transportation services as per agreed SLAs.
• Manage fleet deployment, route optimization, vehicle utilization, and productivity.
• Monitor operational KPIs such as On-time performance, Vehicle utilization, Trip adherence, Driver productivity, Customer satisfaction scores.
• Lead contingency planning and crisis management.
• Act as the primary escalation point for strategic customers.
• Build strong relationships with key stakeholders and decision-makers.
• Conduct regular business reviews with customers.
• Ensure SLA adherence and service excellence.
• Drive customer retention and contract renewals.
• Develop and manage a network of transport vendors across the region.
• Negotiate commercial terms and service contracts.
• Ensure sufficient fleet availability to meet customer demand.
• Drive vendor performance management through defined KPIs.
• Optimize fleet costs while maintaining service quality.
• Ensure compliance with all statutory, transport, labor, and safety regulations.
• Drive implementation of road safety initiatives and best practices.
• Monitor vehicle documentation, permits, insurance, and audits.
• Ensure adherence to customer-specific compliance requirements.
• Lead quality improvement initiatives and corrective action programs.
• Lead and develop regional operations, customer service, and business development teams.
• Set performance objectives and conduct periodic reviews.
• Build a high-performance culture focused on accountability and customer satisfaction.
• Identify training and development needs for team members.
• Drive employee engagement and retention initiatives.

Skills

P&L Management

Strategic Planning

Business Development

Key Account Management

Transport Operations

Vendor Management

Commercial Negotiation

Team Leadership

Customer Relationship Management

Analytical & Financial Acumen

Problem Solving

Job description

Key Responsibilities

1. P&L Management

• Own and manage the complete Profit & Loss account for the assigned region.
• Develop annual business plans, budgets, and revenue forecasts.
• Drive revenue growth while maintaining target gross margins and EBITDA.
• Monitor operational costs and implement cost optimization initiatives.
• Ensure achievement of financial KPIs including revenue, profitability, cash flow, and working capital.

2. Business Development & Growth

• Identify and develop new business opportunities with corporate clients across IT/ITES, BPO, Manufacturing, Automotive, Pharma, BFSI, and Industrial sectors.
• Lead RFQs, RFPs, commercial negotiations, and contract closures.
• Build a strong sales pipeline and ensure conversion of opportunities.
• Develop market intelligence on competitors, pricing trends, and industry developments.
• Drive cross selling and upselling opportunities within existing accounts.

3. Operations Management

• Oversee end-to-end transport operations across the region.
• Ensure seamless execution of employee transportation services as per agreed SLAs.
• Manage fleet deployment, route optimization, vehicle utilization, and productivity.
• Monitor operational KPIs such as:
  • On-time performance
  • Vehicle utilization
  • Trip adherence
  • Driver productivity
  • Customer satisfaction scores
• Lead contingency planning and crisis management.

4. Customer Relationship Management

• Act as the primary escalation point for strategic customers.
• Build strong relationships with key stakeholders and decision-makers.
• Conduct regular business reviews with customers.
• Ensure SLA adherence and service excellence.
• Drive customer retention and contract renewals.

5. Vendor & Fleet Management

• Develop and manage a network of transport vendors across the region.
• Negotiate commercial terms and service contracts.
• Ensure sufficient fleet availability to meet customer demand.
• Drive vendor performance management through defined KPIs.
• Optimize fleet costs while maintaining service quality.

6. Safety, Compliance & Quality

• Ensure compliance with all statutory, transport, labor, and safety regulations.
• Drive implementation of road safety initiatives and best practices.
• Monitor vehicle documentation, permits, insurance, and audits.
• Ensure adherence to customer-specific compliance requirements.
• Lead quality improvement initiatives and corrective action programs.

7. Team Leadership

• Lead and develop regional operations, customer service, and business development teams.
• Set performance objectives and conduct periodic reviews.
• Build a high-performance culture focused on accountability and customer satisfaction.
• Identify training and development needs for team members.
• Drive employee engagement and retention initiatives.

Experience

• 10-15 years of experience in Transportation, Mobility, Employee Transport Services, Logistics, Fleet Management, or Contract Transportation.
• Minimum 5 years in a leadership role managing regional operations and P&L.
• Proven track record in business development and operational excellence.

Key Competencies

• P&L Management
• Strategic Planning
• Business Development
• Key Account Management
• Transport Operations
• Vendor Management
• Commercial Negotiation
• Team Leadership
• Customer Relationship Management
• Analytical & Financial Acumen
• Problem Solving & Decision Making

Ideal Candidate Profile

A commercially driven transport professional with strong expertise in People Transportation Services (Employee Transportation, Corporate Mobility, Staff Transportation, Crew Movement, Shuttle Services, etc.), capable of managing a large regional operation while driving profitable growth, customer retention, and operational excellence.Role & responsibilities