Manager

Wise Travel India; Mumbai Suburban; On-site; INR 1,400,000 - 1,800,000; Full time

Job summary

Wise Travel India is seeking a senior operations leader to oversee end-to-end employee transportation and corporate car rental operations across multiple locations. You will ensure timely vehicle deployment, route planning, scheduling, and incident resolution, while maintaining high client satisfaction and strict SLA adherence.

The role requires strong fleet, vendor, and workforce management skills, along with budget control, MIS reporting, and cross-functional collaboration with sales, finance,

Qualifications

• Graduate in any discipline; MBA/SCM an advantage.
• 8–12 years in transportation, fleet or corporate mobility.
• Experience managing large teams, budgets, and client escalations.

Responsibilities

• Oversee end-to-end employee transportation and corporate car rental operations.
• Manage fleet availability, driver deployment, and vendor performance.
• Maintain client relationships and ensure SLA compliance.
• Lead and develop operations team and coordinate with sales, HR, and finance.
• Monitor costs, budgets, and prepare monthly MIS reports.
• Ensure safety, regulatory compliance, and incident resolution.

Skills

Employee transportation knowledge

Fleet management

Vendor management

Client handling

SLA compliance

Analytical thinking

Communication skills

Team leadership

Time management

Education

MBA or MSc in Operations or Supply Chain

Graduate in any discipline

Tools

MS Excel

MIS reporting tools

Operational dashboards

Job description

Role & responsibilities :-

1. Operations Management

• Oversee end-to-end employee transportation and corporate car rental operations across assigned locations.
• Ensure timely vehicle deployment, route planning, scheduling, and trip execution.
• Monitor daily operations and resolve service disruptions, vehicle breakdowns, and customer escalations.
• Ensure smooth operations across shifts, including employee pick-up and drop services.

2. Fleet and Vendor Management

• Manage fleet availability, vehicle utilization, driver deployment, and vendor performance.
• Coordinate with transport vendors to ensure vehicle availability and adherence to service-level agreements (SLAs).
• Monitor vehicle maintenance, fitness certificates, permits, insurance, and other statutory requirements.
• Optimize fleet utilization and minimize vehicle downtime and operational costs.

3. Client Relationship Management

• Manage relationships with corporate clients and ensure high levels of customer satisfaction.
• Conduct regular operational review meetings and share performance reports with clients.
• Handle client escalations, identify root causes, and implement corrective actions.
• Ensure adherence to contractual commitments, SLAs, and key performance indicators (KPIs).

4. Team Management

• Lead and supervise operations managers, transport coordinators, supervisors, and other operational staff.
• Define team responsibilities, monitor performance, and ensure accountability.
• Train team members on operational processes, customer service, safety, and compliance.
• Ensure effective coordination between operations, sales, finance, HR, and vendor teams.

5. Cost Control and Business Performance

• Monitor operational expenses, transportation costs, and fleet utilization.
• Identify opportunities to improve operational efficiency and profitability.
• Manage vendor billing, trip reconciliation, and cost analysis in coordination with the finance team.
• Prepare monthly MIS reports covering fleet performance, service delivery, costs, and client feedback.

6. Safety and Compliance

• Ensure compliance with applicable transportation regulations and company policies.
• Monitor driver documentation, background verification, training, and conduct.
• Implement employee transportation safety protocols, including escalation and emergency response procedures.
• Ensure timely resolution of incidents and maintenance of operational records.

Preferred candidate profile :-

• Strong knowledge of employee transportation, corporate mobility, and car rental operations.
• Excellent fleet, route, vendor, and workforce management skills.
• Experience in client handling, escalation management, and SLA compliance.
• Strong analytical, problem-solving, and decision-making abilities.
• Proficiency in MS Excel, MIS reporting, and operational dashboards.
• Excellent communication, negotiation, and team leadership skills.
• Ability to manage multiple clients, operational priorities, and time-sensitive requirements.

Educational Qualification and Experience

• Graduate in any discipline; an MBA or postgraduate qualification in Operations or Supply Chain Management will be an advantage.
• 8-12 years of relevant experience in transportation, fleet management, corporate mobility, or car rental operations.
• Prior experience managing large-scale employee transportation operations and corporate accounts is preferred.
• Experience handling a team, transport vendors, operational budgets, and client escalations is essential.