Transport Manager (BPO)

TP; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

TP in Hyderabad is seeking a Manager/Senior Manager Employee Transport to shape the enterprise-wide corporate commute strategy, manage multi-site operations, and optimize costs while ensuring safety and compliance. You will lead vendor governance, deploy TMS and GPS telematics, drive ESG-aligned policies, and collaborate with HR, Legal, IT and Finance to deliver reliable, scalable mobility solutions.

The role requires 5–8 years of experience and strong leadership, negotiation, and data analytics

Qualifications

• Graduate degree required.
• 5–8 years in corporate transport, fleet logistics, or facilities management.
• Experience leading multi-site operations and teams.

Responsibilities

• Design and execute a multi-office employee transport strategy.
• Establish SLAs, KPIs, and governance with vendors; manage budgets and cost optimization.

Skills

Strategic leadership

Vendor management

Risk & compliance

Data analytics

Stakeholder management

Executive communication

Education

Graduate

Tools

TMS software

Telemetry/GPS platforms

Job description

Job Description: Manager / Senior Manager Employee Transport

Job Title: Manager / Senior Manager Employee Transport

location:- Hyderabad,

Job Summary

The Senior Manager Employee Transport is a strategic and operational leader responsible for shaping the enterprise-wide corporate commute strategy, managing multi-site transport operations, driving vendor contracts, and ensuring absolute safety, cost efficiency, and legal compliance.

This role bridges executive leadership, technological innovation, vendor governance, and employee experience to deliver scalable, reliable, and sustainable mobility solutions across the organization.

Key Responsibilities

1. Strategic Leadership & Program Management

• Design, implement, and continuously refine the organization’s long-term employee transportation strategy across multiple offices and shifts.
• Align transportation policies with overarching corporate sustainability, Environmental, Social, and Governance (ESG), and budget goals.

2. Vendor Governance, Contracting & Budget Management

• Own the regional transport operational budget, forecasting, variance analysis, and cost optimization programs.
• Establish robust Service Level Agreements (SLAs) and Key Performance Indicators (KPIs); conduct quarterly business reviews (QBRs) and enforce penalty/incentive structures.

3. Risk, Compliance & Safety Management

• Establish enterprise safety frameworks, focusing heavily on women’s safety protocols, crisis response plans, and emergency escalation workflows.
• Ensure 100% compliance with local labor laws, transport regulations, commercial vehicle permits, insurance, and environmental mandates.
• Oversee comprehensive audit frameworks for vendor documentation, driver background verifications (BGV), and vehicle roadworthiness checks.

4. Technology Architecture & Data Analytics

• Lead the evaluation, deployment, and integration of modern Transport Management Systems (TMS), AI-driven route optimization, and automated billing engines.
• Utilize advanced data analytics and reporting to monitor operational bottlenecks, utilization metrics, carbon offsets, and cost per seat/kilometer.

5. Stakeholder Management & Employee Experience

• Act as the primary advisor to executive leadership on corporate transport risks, investments, and operational updates.
• Collaborate cross-functionally with HR, Legal, Procurement, IT, and Finance to ensure aligned policies and seamless delivery.
• Own employee satisfaction (CSAT) metrics for transport services, actively resolving complex escalations and driving human-centric service improvements.

Key Performance Indicators (KPIs)

• Budget Optimization: Achievement of annual transport cost reduction targets without compromising service delivery.
• Safety & Zero Tolerance: Zero high-severity safety breaches or non-compliance incidents across the fleet.
• Operational SLA Adherence: >98% On-Time Performance (OTP) and maximum seat utilization efficiency.
• Governance: 100% audit pass rate for vehicle/driver compliance and vendor billing accuracy.

Qualifications & Requirements

• Education: Graduate in any stream.
• Experience: 5–8 years of progressive experience in corporate transport, fleet logistics, or facilities management, with at least 5 years leading team leads and multi-site transport operations.
• Technical & Strategic Competencies:
• Deep expertise with modern TMS software and telemetry/GPS platforms.
• In-depth understanding of regional transport laws, motor vehicle acts, and commercial compliance standards.
• Leadership & Soft Skills:
• High-stakes crisis management and conflict resolution capabilities.
• Executive presence with strong presentation and narrative-building skills for leadership alignment.
• Strong negotiation and vendor management skills.