General Manager Operations

Prowiz; Bengaluru; In loco; INR 1.500.000 - 2.400.000; Tempo pieno

Descrizione del lavoro

Prowiz is seeking an experienced Mobility Operations Manager to oversee end-to-end transportation and fleet operations across Bengaluru. You will coordinate route planning, driver deployment, and service delivery to meet SLAs and client requirements.

In this role you will manage fleet utilisation, vendor relationships, budgeting, and safety/compliance programs while driving operational efficiency and growth across locations.

Mansioni

• A. Mobility Operations Management: Manage end-to-end mobility and transportation operations across multiple locations.
• A. Mobility Operations Management: Ensure smooth execution of daily transportation and fleet operations.
• A. Mobility Operations Management: Develop operational strategies to improve service delivery and business efficiency.
• A. Mobility Operations Management: Monitor vehicle deployment, route allocation, trip scheduling, and vehicle utilisation.
• A. Mobility Operations Management: Ensure adherence to client requirements, service-level agreements (SLAs), and operational timelines.
• B. Fleet Management & Vehicle Utilisation: Oversee fleet planning, vehicle deployment, maintenance, and availability.
• B. Fleet Management & Vehicle Utilisation: Monitor vehicle productivity, fuel consumption, mileage, and operating costs.
• B. Fleet Management & Vehicle Utilisation: Ensure preventive maintenance, timely servicing, and vehicle fitness.
• B. Fleet Management & Vehicle Utilisation: Optimize fleet utilization and minimize vehicle downtime.
• B. Fleet Management & Vehicle Utilisation: Coordinate vehicle procurement, leasing, attachment, and replacement wherever required.
• C. Driver & Manpower Management: Manage driver recruitment, onboarding, training, and deployment.
• C. Driver & Manpower Management: Ensure adequate driver availability across operational locations.
• C. Driver & Manpower Management: Monitor driver attendance, discipline, performance, and productivity.
• C. Driver & Manpower Management: Establish driver safety standards and conduct regular training programs.
• C. Driver & Manpower Management: Handle driver grievances, absenteeism, attrition, and workforce planning.
• D. Client & Vendor Management: Maintain strong relationships with corporate clients and transportation partners.
• D. Client & Vendor Management: Coordinate with clients regarding service requirements, escalations, and operational performance.
• D. Client & Vendor Management: Manage transport vendors, vehicle owners, and third-party service providers.
• D. Client & Vendor Management: Ensure adherence to contractual terms, pricing, and agreed service standards.
• D. Client & Vendor Management: Conduct regular client review meetings and resolve operational issues.
• E. Route Planning & Technology Management: Develop efficient route plans to optimize travel time and transportation costs.
• E. Route Planning & Technology Management: Monitor GPS tracking, vehicle movement, trip sheets, and route adherence.
• E. Route Planning & Technology Management: Implement technology-driven mobility solutions and fleet management systems.
• E. Route Planning & Technology Management: Analyze operational data and prepare MIS reports for management.
• E. Route Planning & Technology Management: Ensure effective use of transportation management systems (TMS).
• F. Financial & Cost Management: Prepare and monitor mobility operations budgets.
• F. Financial & Cost Management: Control fuel expenses, maintenance costs, driver costs, and other operational expenses.
• F. Financial & Cost Management: Monitor revenue, contribution margins, and profitability of mobility contracts.
• F. Financial & Cost Management: Identify cost‑saving opportunities without compromising service quality.
• F. Financial & Cost Management: Ensure timely billing, vendor payments coordination, and operational cost reconciliation.
• G. Safety, Compliance & Risk Management: Ensure compliance with applicable transport and motor vehicle regulations.
• G. Safety, Compliance & Risk Management: Monitor vehicle permits, insurance, fitness certificates, PUC, and other statutory documents.
• G. Safety, Compliance & Risk Management: Implement vehicle and passenger safety policies.
• G. Safety, Compliance & Risk Management: Monitor accident reporting, incident management, and corrective actions.
• G. Safety, Compliance & Risk Management: Ensure driver verification, licensing, and safety training.
• H. Business Growth & Strategic Planning: Work with senior management to develop mobility business expansion strategies.
• H. Business Growth & Strategic Planning: Support new client acquisition through operational feasibility assessments.
• H. Business Growth & Strategic Planning: Develop scalable operational models for new locations and contracts.
• H. Business Growth & Strategic Planning: Identify opportunities to improve service quality and operational profitability.
• H. Business Growth & Strategic Planning: Lead operational transformation and continuous improvement initiatives.

Descrizione del lavoro

Key Responsibilities:

A. Mobility Operations Management

• Manage end-to-end mobility and transportation operations across multiple locations.
• Ensure smooth execution of daily transportation and fleet operations.
• Develop operational strategies to improve service delivery and business efficiency.
• Monitor vehicle deployment, route allocation, trip scheduling, and vehicle utilisation.
• Ensure adherence to client requirements, service-level agreements (SLAs), and operational timelines.

B. Fleet Management & Vehicle Utilisation

• Oversee fleet planning, vehicle deployment, maintenance, and availability.
• Monitor vehicle productivity, fuel consumption, mileage, and operating costs.
• Ensure preventive maintenance, timely servicing, and vehicle fitness.
• Optimize fleet utilization and minimize vehicle downtime.
• Coordinate vehicle procurement, leasing, attachment, and replacement wherever required.

C. Driver & Manpower Management

• Manage driver recruitment, onboarding, training, and deployment.
• Ensure adequate driver availability across operational locations.
• Monitor driver attendance, discipline, performance, and productivity.
• Establish driver safety standards and conduct regular training programs.
• Handle driver grievances, absenteeism, attrition, and workforce planning.

D. Client & Vendor Management

• Maintain strong relationships with corporate clients and transportation partners.
• Coordinate with clients regarding service requirements, escalations, and operational performance.
• Manage transport vendors, vehicle owners, and third-party service providers.
• Ensure adherence to contractual terms, pricing, and agreed service standards.
• Conduct regular client review meetings and resolve operational issues.

E. Route Planning & Technology Management

• Develop efficient route plans to optimize travel time and transportation costs.
• Monitor GPS tracking, vehicle movement, trip sheets, and route adherence.
• Implement technology-driven mobility solutions and fleet management systems.
• Analyze operational data and prepare MIS reports for management.
• Ensure effective use of transportation management systems (TMS).

F. Financial & Cost Management

• Prepare and monitor mobility operations budgets.
• Control fuel expenses, maintenance costs, driver costs, and other operational expenses.
• Monitor revenue, contribution margins, and profitability of mobility contracts.
• Identify cost‑saving opportunities without compromising service quality.
• Ensure timely billing, vendor payments coordination, and operational cost reconciliation.

G. Safety, Compliance & Risk Management

• Ensure compliance with applicable transport and motor vehicle regulations.
• Monitor vehicle permits, insurance, fitness certificates, PUC, and other statutory documents.
• Implement vehicle and passenger safety policies.
• Monitor accident reporting, incident management, and corrective actions.
• Ensure driver verification, licensing, and safety training.

H. Business Growth & Strategic Planning

• Work with senior management to develop mobility business expansion strategies.
• Support new client acquisition through operational feasibility assessments.
• Develop scalable operational models for new locations and contracts.
• Identify opportunities to improve service quality and operational profitability.
• Lead operational transformation and continuous improvement initiatives.