Regional Manager

Flipkart; Dadri, Gurugram District; On-site; INR 2,500,000 - 4,500,000; Full time

Benefits offered by this job

Bonus

ESOPs

Job summary

Flipkart Group in Dadri, Uttar Pradesh, is hiring an experienced Operations Leader to oversee end-to-end logistics and drive profitability across hubs and regions. You will manage customer escalations with the support team, ensure SOP adherence, and scale manpower per business plans while mentoring teams across locations.

Ideal candidates hold a B.Tech or MBA and have 8+ years in courier/logistics operations, ready to lead in a fast-paced e-commerce environment.

Qualifications

• B-tech or MBA (Tier I/II MBA institutes preferred).
• 8+ years of experience in Courier / Supply Chain / Warehousing / Logistics Operations.

Responsibilities

• Accountable for all Operations under the span and ensure profitability.
• Maintain the cost of operations as per budget in the region.
• Promptly & effectively manage customer escalations along with the support team.
• Always ensure SOP Adherence across the regions.
• Ensure availability of adequate and trained manpower at Hub and Region as per manpower and business plan.
• Proactively identify gaps in operations and support processes that impact operations and take preventive action.
• Conduct Monthly Review Meeting (MRM) along with Area Managers and Support team across the regions.
• Develop, mentor and motivate the team spread across locations to achieve higher goals.

Skills

People leadership

Operations management

Budgeting

Escalation handling

Education

B.tech / MBA

Job description

Role & responsibilities

You are responsible for:

• Accountable for all Operations under the span and ensure profitability.


• Maintain the cost of operations as per budget in the region.


• Promptly & effectively manage customer escalations along with the support team.


• Always ensure SOP Adherence across the regions.


• Ensure availability of adequate and trained manpower at Hub and Region as per manpower and business plan.


• Proactively identify gaps in operations and support processes that impact operations and take preventive action.


• Conduct Monthly Review Meeting (MRM) along with Area Managers and Support team across the regions.


• Develop, mentor and motivate the team spread across locations to achieve higher goals.

Preferred candidate profile

• B-tech or MBA (Preferred candidates from Tier I/II MBA institutes)


• 8+ years of experience in Courier/Supply Chain/Warehousing/Logistics Operations

Perks and benefits

Bonus and ESOPs