Regional Manager

Flipkart Group; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Flipkart Group is seeking an operations leader in Mumbai to oversee all regional operations, ensure profitability, and control costs according to budget. The role coordinates customer escalations with the support team and enforces SOP adherence across regions.

The ideal candidate will drive manpower availability per business plans, identify operational gaps and implement preventive actions, and conduct Monthly Review Meetings with Area Managers and the support team to achieve higher goals.

Responsibilities

• Accountable for all Operations under the span and ensure profitability.
• Maintain the cost of operations as per budget in the region.
• Promptly & effectively manage customer escalations along with the support team.
• Always ensure SOP Adherence across the regions.
• Ensure availability of adequate and trained manpower at Hub and Region as per manpower and business plan.
• Proactively identify gaps in operations and support processes that impact operations and take preventive action.
• Conduct Monthly Review Meeting (MRM) along with Area Managers and Support team across the regions.
• Develop, mentor and motivate the team spread across locations to achieve higher goals.

Job description

Role & responsibilities

• Accountable for all Operations under the span and ensure profitability.
• Maintain the cost of operations as per budget in the region.
• Promptly & effectively manage customer escalations along with the support team.
• Always ensure SOP Adherence across the regions.
• Ensure availability of adequate and trained manpower at Hub and Region as per manpower and business plan.
• Proactively identify gaps in operations and support processes that impact operations and take preventive action.
• Conduct Monthly Review Meeting (MRM) along with Area Managers and Support team across the regions.
• Develop, mentor and motivate the team spread across locations to achieve higher goals.