Regional Director | Hyderabad | IndiaMart

IndiaMART; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

IndiaMART is seeking a strategic sales leader to own PCL for the business unit, drive acquisition of SMEs, mid-sized firms, and large enterprises onto the platform, and craft the Annual Operating Plan with a focus on growth and cost efficiency.

The role emphasizes building a high-performing team, enhancing customer engagement, and coordinating cross-functionally for seamless onboarding and renewals across pre- and post-sales functions.

Responsibilities

• PCL ownership for the business unit.
• Drive acquisition of SMEs, mid-sized companies, and large enterprises, converting them into paid members on the IndiaMART platform.
• Develop and execute the Annual Operating Plan (AOP), covering customer growth, revenue targets, and cost optimization.
• Optimize cost of customer acquisition (COCA) to ensure efficient investment and sustainable growth.
• Design and implement robust customer engagement processes to drive platform usage and maximize client value.
• Foster a strong customer-centric culture within the team to boost renewal rates and upsell higher-value solutions.
• Gather and analyze customer requirements, collaborating with the product team to define feature enhancements and bundled offerings aligned with market needs.
• Build and lead a high-performing team focused on advising clients on digital promotion strategies and developing long-term partnerships.
• Devise competitive product and pricing strategies to increase customer acquisition and market penetration.
• Ensure seamless customer onboarding by coordinating cross-functionally with key stakeholders across pre-sales (product, data, training) and post-sales (verification, production) functions.
• Define performance metrics, sales incentive programs, and promotional schemes to enhance the productivity and effectiveness of the client servicing team.
• Lead both business and support functions, ensuring alignment towards shared goals and consistent delivery of service excellence.

Skills

Enterprise sales

Key account management

Team leadership

Strategic planning

Client relationship

Job description

Job Description

• PCL ownership for the business unit.
• Drive acquisition of SMEs, mid‑sized companies, and large enterprises, converting them into paid members on the IndiaMART platform.
• Develop and execute the Annual Operating Plan (AOP), covering customer growth, revenue targets, and cost optimization.
• Optimize cost of customer acquisition (COCA) to ensure efficient investment and sustainable growth.
• Design and implement robust customer engagement processes to drive platform usage and maximize client value.
• Foster a strong customer‑centric culture within the team to boost renewal rates and upsell higher‑value solutions.
• Gather and analyze customer requirements, collaborating with the product team to define feature enhancements and bundled offerings aligned with market needs.
• Build and lead a high‑performing team focused on advising clients on digital promotion strategies and developing long‑term partnerships.
• Devise competitive product and pricing strategies to increase customer acquisition and market penetration.
• Ensure seamless customer onboarding by coordinating cross‑functionally with key stakeholders across pre‑sales (product, data, training) and post‑sales (verification, production) functions.
• Define performance metrics, sales incentive programs, and promotional schemes to enhance the productivity and effectiveness of the client servicing team.
• Lead both business and support functions, ensuring alignment towards shared goals and consistent delivery of service excellence.