Regional Coordinator

Attero; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Attero is seeking a Regional Coordinator to own end-to-end performance across multiple cities within the South and West regions from our Noida HQ. This role demands hands-on ownership of SLAs, vendor performance, customer experience, and regional growth, with travel up to 40%.

You will drive regional operations, partner management, data analytics, and process excellence, focusing on proactive problem solving and ownership of outcomes.

Qualifications

• 4–8 years in Operations, Quick Commerce, Hyperlocal, or doorstep services
• Experience managing multi-city or multi-partner operations
• Hands-on vendor and logistics partner management
• Strong analytical skills with advanced Excel/Google Sheets
• Comfortable with large datasets, dashboards and KPIs
• High ownership mindset and bias for action

Responsibilities

• Own end-to-end regional operations across all assigned cities and states
• Coordinate and monitor ground logistics fleet
• Act as control tower — monitor order lifecycle daily
• Track pending/failed pickups, aging orders, escalations and exceptions
• Ensure SLA, TAT, pickup success and delivery success metrics
• Drive continuous process improvements to eliminate recurring failures
• Own relationships with logistics partners, transport vendors, warehouses, and service providers
• Build and maintain performance scorecards for regions, cities and vendors
• Translate data into actionable recommendations to improve cost, speed and experience
• Collaborate with Product and Tech teams to identify automation opportunities
• Enforce SOP compliance across all operational stakeholders
• Conduct regular field visits to partner locations and hubs

Skills

Ownership mindset

Stakeholder management

Negotiation skills

Analytical skills

Education

MBA in Operations/SCM

Graduate (any discipline)

Tools

Excel

Google Sheets

Job description

REGIONAL CoordinatorSouth Region | West Region (2 Positions)

Location Noida HQ Reporting To Logistics Lead Travel Up to 40% across assigned region Qualification Graduate (any discipline); MBA in Operations/SCM preferred Experience 4–8 years in Quick Commerce, Hyperlocal or Doorstep Services

THE ROLE

We are hiring a hands-on, data-driven Regional Coordinator to own end-to-end performance across multiple cities and partners within the assigned region. You will be the single point of accountability for SLAs, vendor performance, customer experience, and regional growth.

This is not a coordination role. We want someone who proactively spots problems and finds solutions, drives closures before escalations happen, and takes complete ownership of outcomes.

What You'll Own

Regional & Central Operations

• Own end-to-end operational performance across all assigned cities and states
• Coordinate and monitor ground logistics fleet
• Act as control tower — monitor order lifecycle from creation to closure daily
• Track pending/failed pickups, aging orders, escalations, and exceptions; drive timely resolution
• Ensure SLA, TAT, pickup success, and delivery success metrics are consistently met
• Drive continuous process improvements to eliminate recurring failures

Vendor & Partner Management

• Own relationships with logistics partners, transport vendors, warehouses, and service providers
• Drive performance through structured data-backed reviews and action plans
• Ensure SLA and contractual compliance; manage escalations with clear ownership and TAT
• Conduct regular business reviews; identify gaps and implement corrective actions

Data Analytics & Insights

• Analyze operational dashboards to identify trends, root causes, and efficiency gaps
• Build and maintain performance scorecards for regions, cities, and vendors
• Translate data into actionable recommendations to improve cost, speed, and experience

Technology & Process Excellence

• Leverage platforms for visibility and control; champion adoption of new tools and dashboards
• Collaborate with Product and Tech teams to identify automation opportunities
• Enforce SOP compliance across all operational stakeholders

Field Operations & Governance

• Conduct regular field visits to partner locations, warehouses, and hubs
• Perform audits; identify operational gaps and implement fixes with accountability
• Ensure adherence to safety, quality, and operational standards

What We're Looking For

Must-Haves

• 4–8 years in Operations, Quick Commerce, , Hyperlocal, or doorstep services
• Proven experience managing multi-city or multi-partner operations
• Hands-on vendor and logistics partner management — mandatory
• Strong analytical skills; advanced Excel / Google Sheets proficiency
• Comfortable with large datasets, dashboards, and operational KPIs
• High ownership mindset; bias for action over escalation
• Exceptional stakeholder management and negotiation skills

Strong Plus

• Experience in startup or high-growth environments
• MBA in Operations, Supply Chain, or related field
• Background in central operations or control tower functions

Preferred Backgrounds

Candidates from these organizations or domains are strongly preferred:

Quick Commerce

Blinkit, Zepto, Swiggy Instamart, BigBasket, Flipkart Minutes

Doorstep Services

Urban Company, Instahelp, Snabbit, Hello Madam

Hyperlocal Logistics

Porter, Shadowfax, Delhivery, Loadshare, LetsTransport

SUCCESS METRICS (KPIS)

• SLA Adherence %
• Pickup Success Rate
• Order Closure TAT
• Customer Escalation TAT
• Vendor Performance Score
• Cost per Order
• Regional Productivity
• Customer Satisfaction
• Audit Compliance Score