Regional Collections Manager - Senior Manager - Lending Collections

Paytm Payments Services; Mumbai; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Paytm Payments Services in Mumbai is seeking a seasoned collections leader to own and drive area targets, supervise a large team of collection officers, and optimize workflows for maximum efficiency.

You will oversee productivity, implement training, monitor performance, and coordinate with agencies and in-house staff to improve recoveries while ensuring compliance and customer focus.

Qualifications

• Achieve collection targets of the area assigned and focus on non-starters.
• Ensured documented feedback.
• Ensure adequate feet on street availability by bucket/segment.
• Manage productivity for fixing productivity parameters for collection officers/agencies.
• Monitor performance against set parameters with weekly reviews.
• Ensure background checks of all collection agencies; identify training needs of collection executives.
• Support collection officers in legal/police issues and collection activities.

Responsibilities

• Lead the collections target and control collection flow for specified area.
• Handle large team of collection officers, their productivity and performance.

Skills

People management

Leadership

Communication

Negotiation

Relationship building

Target driven

Computers

Education

Graduation/Post graduation preferred

Job description

About Us:

Paytm is India’s leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team:

Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the role:

Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance.

Expectations/ Requirements:

1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters.

2. Ensured documented feedback.

3. Ensure Adequate feet on Street availability/bucket wise /segment wise.

4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team.

5. Monitoring performance against set parameters and weekly review with Collection executives.

6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE.

7. Support Collection officers in legal /Police issues/Collection Activities.

Superpowers/ Skills that will help you succeed in this role:

1. People Management Skills.

2. More than 8 years of relevant experience in Collections role.

3. Demonstrated Success and achievement orientation.

4. Excellent Communication Skills.

5. Negotiations skills - strong bias for driving results in a High performance environment.

6. Strong Relationship and Leadership skills.

7. Working Knowledge of Computers.

Education:

Graduation/ Post Graduation preferred.

Why join us:

We support our people by providing a range of flexible working options so they can work in the way that best suits them. We also offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the diverse backgrounds, perspectives and life experiences of our people are celebrated and create a great place to grow, thrive and belong. Most importantly, for us Work is Fun!!

Compensation:

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users,21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here.