Collection Manager - TL - Lending Collections (EM Recovery)

Paytm; Jaipur; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Medium is seeking a Collections Lead in Jaipur, Rajasthan to oversee and drive collection targets in the specified area. The ideal candidate will have extensive experience (8+ years) in collections, exceptional people management and negotiation skills, and a strong commitment to achieving results. Responsibilities include managing collection officers, ensuring legal compliance and support, and enhancing team productivity. A graduation or postgraduate degree is preferred. This is a critical role contributing directly to the company's financial performance.

Qualifications

• More than 8+ years of relevant experience in Collections role.
• Demonstrated success and achievement orientation.
• Strong relationship skills are essential.

Responsibilities

• Lead the collections target and control collection flow.
• Manage a large team of collection officers and monitor performance.
• Support collection officers in legal issues and activities.

Skills

People Management Skills

Negotiation skills

Communication Skills

Leadership skills

Computer Knowledge

Education

Graduation / Post Graduation

Job description

About Us

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team

Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the role

Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance.

Expectations / Requirements

• To Achieve Collection targets of the area assigned, control flow cases and focus on non starters.
• Ensured documented feedback.
• Ensure Adequate feet on Street availability/bucket wise /segment wise.
• Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team.
• Monitoring performance against set parameters and weekly review with Collection executives.
• Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE.
• Support Collection officers in legal /Police issues/Collection Activities.

Superpowers / Skills that will help you succeed in this role

• People Management Skills.
• More than 8+ years of relevant experience in Collections role.
• Demonstrated Success and achievement orientation.
• Excellent Communication Skills.
• Negotiations skills - strong bias for driving results in a High performance environment.
• Strong Relationship and Leadership skills.
• Working Knowledge of Computers.

Education

Graduation/ Post Graduation preferred.