Area Collections Manager - Manager - Lending Collections

Paytm Payments Services; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Paytm Payments Services in India seeks a seasoned Collections Lead to drive the area collections target and manage a large team of collection officers. The role focuses on optimizing workflow, ensuring productivity, and delivering results while coordinating with agencies and internal teams.

The ideal candidate has 5+ years in collections, strong communication and negotiation skills, and proven leadership abilities to maintain high performance in a dynamic environment.

Qualifications

• Graduation/Post Graduation preferred.
• 5+ years of relevant experience in Collections.
• Excellent communication and negotiation skills.
• Ability to lead a large team and drive performance.

Responsibilities

• Lead the collections target for the specified area and control flow.
• Manage a large team of collection officers and ensure productivity.
• Monitor performance and conduct weekly reviews with Collection executives.
• Coordinate with agencies and in-house teams; oversee training and evaluation.
• Support collection officers with legal/police issues when needed.

Skills

People Management

Communication Skills

Negotiation

Leadership

Computers Literacy

Education

Graduation/ Post Graduation

Job description

About Us:

Paytm is India’s leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team:

Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the role:

Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance.

Expectations/ Requirements:

1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters.

2. Ensured documented feedback.

3. Ensure Adequate feet on Street availability/bucket wise /segment wise.

4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team.

5. Monitoring performance against set parameters and weekly review with Collection executives.

6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE.

7. Support Collection officers in legal /Police issues/Collection Activities.

Superpowers/ Skills that will help you succeed in this role:

1. People Management Skills.

2. More than 5 years of relevant experience in Collections role.

3. Demonstrated Success and achievement orientation.

4. Excellent Communication Skills.

5. Negotiations skills - strong bias for driving results in a High performance environment.

6. Strong Relationship and Leadership skills.

7. Working Knowledge of Computers.

Education:

Graduation/ Post Graduation preferred.

Why join us:

• We support our people by providing a range of flexible working options so they can work in the way that best suits them.
• We also offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the diverse backgrounds, perspectives and life experiences of our people are celebrated and create a great place to grow, thrive and belong.
• Most importantly, for us Work is Fun!!

Compensation:

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users,21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here.