Collection Manager - TL - Lending Collections (EM Recovery)

One97 Communications Limited; Kolar; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Paytm is seeking a seasoned collections leader to drive the area-wise collection targets and oversee a large team of collection officers. You will optimize flow, monitor performance, and ensure effective repayment strategies to reduce delinquencies.

Ideal candidates have 4+ years in collections, strong leadership and negotiation skills, and the ability to coordinate with external agencies and internal teams. This role is based in India and offers advancement within a growing fintech ecosystem.

Qualifications

• 4+ years of relevant experience in collections role.
• Proven track record in leading a large team and driving targets.
• Strong negotiation and relationship-building skills.

Responsibilities

• Lead the collections target and control collection flow for the specified area.
• Handle large team of collection officers, their productivity and performance.
• Achieve collection targets, manage bucket/segment wise workloads.
• Set performance parameters for collection officers and agencies/in‑house team.
• Monitor performance and conduct weekly reviews with collection executives.
• Support collection officers in legal or police issues and collection activities.

Skills

People management

Negotiation

Leadership

Relationship building

Communication

Computer literacy

Education

Graduation / Post-Graduation preferred

Job description

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team

Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the role

Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance.

Responsibilities

• To achieve collection targets of the area assigned, control flow cases and focus on non starters.
• Ensure documented feedback.
• Ensure adequate feet on street availability/bucket wise /segment wise.
• Manage productivity by setting performance parameters for collection officers and agencies/in‑house team.
• Monitor performance against set parameters and conduct weekly reviews with collection executives.
• Ensure background checks of all hired collection agencies, identify training needs of collection executives, and evaluate performance of all CE.
• Support collection officers in legal / police issues and collection activities.

Superpowers / Skills that will help you succeed in this role

• People management skills.
• More than 4+ years of relevant experience in collections role.
• Demonstrated success and achievement orientation.
• Negotiation skills – strong bias for driving results in a high‑performance environment.
• Strong relationship and leadership skills.
• Working knowledge of computers.

Education

Graduation / Post‑Graduation preferred.

Compensation

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem. We are in a unique position to democratize credit for deserving consumers and merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! Democratize credit for deserving consumers and merchants – and we are committed to it. India’s largest digital lending story is brewing here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.