Program Management - Senior Manager - Lending Collections

Paytm; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Paytm is seeking a data-driven professional for collections strategy and analytics to optimize recovery and reduce losses. The role emphasizes building analytics models, segmentation, and process automation to drive business outcomes.

Responsibilities include developing strategies, applying statistical modelling, and tracking performance metrics across buckets. Proficiency in Excel, SQL, Python, and Tableau is preferred to deliver actionable insights.

Qualifications

• MS Excel and Powerpoint/Tableau preferred.
• SQL/R/Python required or added as bonus.

Responsibilities

• Develop strategies for collections activities and ensure adherence to processes.
• Analyze data and implement collection strategies with data science.
• Improve processes and conduct A/B testing and data iterations.
• Develop and implement analytic approaches including statistical modelling.
• Analyze big data to provide actionable insights influencing business outcomes.
• Break down forecasts into collection roll rates and recovery rates.
• Track ratios by bucket to optimize performance.
• Segment customers and deploy strategies across buckets.
• Automate reporting and improve MIS outputs.

Skills

MS Excel

Powerpoint

Tableau

SQL

R

Python

Job description

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Key Responsibilities:

Collection Strategy & Analytics -

Develop strategies for all collections related activities and ensure that the processes are followed as planned

Analyzing the data and Implementing different collection strategies with Data Science

Regular improvement in processes & collection strategies. A/B testing, data analysis and iterations.

Develop and implement advanced analytics approaches including statistical modelling

Analyze big data (structured and unstructured) and understand trends to provide actionable insights that impact business bottom line.

Break down the Loss forecasts into collections roll rates and recovery rates

Track Account-to-Collection Ratios (ACR) by bucket to optimize collections performance

Segmentation analysis has to be conducted using analytical tools and strategies for each segment have to be deployed across buckets.

Devise Champion Challenger programs showing Cost Vs Benefit analysis driving higher resolution rates across products and buckets

Analyzing data: Performing quantitative and qualitative analysis on accounts.

Developing strategies: Developing collection strategies based on insights from stakeholders.

Implementing strategies: Working with the collection strategy support unit to implement and control the execution of strategies.

Improving processes: Automating processes, data, and models to improve productivity.

Forecasting losses: Increasing the accuracy of loss-forecasting strategies.

Segmenting customers: Developing more effective contact strategies by segmenting customers, including behavioral segmentation.

Meeting regulatory requirements: Applying individualized collection strategies to meet regulatory requirements.

DRR tracking of FTE, TC, Field and Agency

Automation and Enhancement of MIS reports

Technical skills : MS Excel + Powerpoint/ Tableau preferred. SQL/R/Python additional

Why Join Us:

• A collaborative output driven program that brings cohesiveness across businesses through technology
• Improve the average revenue per use by increasing the cross-sell opportunities
• A solid 360 feedback from your peer teams on your support of their goals
• Respect, that is earned, not demanded from your peers and manager

Compensation :

If you are the right fit, we believe in creating wealth for you

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!