Regional Collection Manager-Retail Digital-Lucknow

Aditya Birla Capital; Uttar Pradesh; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Aditya Birla Capital in India seeks an Area Collections Manager to lead a regional collections team, drive delinquency reduction, optimize recovery strategies, and ensure compliance with internal policies and regulations.

You will coordinate with internal groups such as Risk, Policy, and Legal, manage external agencies, and report MIS on portfolio performance.

Responsibilities

• Monitor and Control delinquency and minimize ECL for portfolio.
• Drive higher resolution rates resulting in reduced ECL.
• Review, maintain control and optimize the cost incurred towards collections of dues.
• Daily monitoring and regular reviews of delinquent portfolio.
• Liaise with agencies to drive collections processes efficiently.
• Oversee selection processes for external agencies.
• Continuously monitor agency performance against set parameters and targets.
• Exercise adequate control on agencies to ensure collection of overdue debts in a timely manner.
• Plan and implement periodic audits of the collections teams, ensuring compliance.

Job description

Job Purpose

To manage the collections process at a Regional level, build and manage a best-in-class high efficiency Collections Team to enable delivery of ECL & NCL parameters. Delivery of ECL & NCL parameters and to liaise with in-house and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations.

Dimensions

Other Quantitative and Important Parameters for the job

• Digital Book is a small ticket higher bounce rate book on account of the construct of the segment and borrower profile
• ECL Management – Stage 1 and Stage 2 (feeder for Stage 3) Provisions to be managed by the incumbent for entire Zone.
• Strong vintage in handling the zone /region in debt management.
• Ability to conceptualize and effectively execute the various collections strategies with focus on Small Ticket Collections

Key Result Areas

• Monitor and Control delinquency and minimize ECL for portfolio
• Drive higher resolution rates resulting in reduced ECL
• Review, maintain control and Optimize the cost incurred towards collections of dues.
• Daily monitoring and regular reviews of delinquent portfolio

Portfolio Review and Monitoring

• Monitor location level and sub-product level portfolios – location level and at various product level within the Digital Portfolio.
• Work with non-performing defaulting borrowers to create optimum recovery solutions
• Developing various MISs to show different cuts and trends in the portfolio which can lead to necessary corrective action by collections team to enhance their performance and shows area of improvement.
• Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPS, Fraud Cases, etc.
• Ensure good grip and control on the delinquent portfolio.

Vendor Management

• Liaise with agencies to drive collections processes efficiently.
• Oversee selection processes for external agencies
• Continuously monitor agency performance against set parameters and targets
• Exercise adequate control on agencies to ensure collection of overdue debts in a timely manner

Compliance and Audit

• Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements
• Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
• Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations

Customer Escalations and Complaints

• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

People Management

• Provide oversight and be a coach and mentor for the team
• Ensure regular functional & behavioral trainings of team members in collaboration with HR
• Participate in relevant talent management and people development activities to ensure a healthy pipeline and an engaged team

Area Collections Manager

To manage the collections process at a location level (usually a Metro or State Capital) or few Tier 2-3 cities, working with non-performing defaulting borrowers to create optimum recovery solutions. To liaise with in-house and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations.

Relationships

• Internal: National Collections Manager, Area Collections Managers – Daily / regular – Portfolio update and alignment of strategy and activities
• Credit/Policy Teams – Weekly – Updation of Collections Cases, MIS, Bounce details etc. Updates on policy changes.
• Collections Strategy Team – Periodic – Market Intelligence, feedback, Cost, ECL and performance management
• Legal Team – As needed – Litigation requirement for Delinquent borrowers.
• External: Collections Agencies and Vendor Partners – Regular – Visits / discussions on portfolio; Reviews, case updates, exception reporting
• Customers – As needed – Escalations and follow-ups.