Regional Collection Manager - Nagpur

Home Credit; Nagpur District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Home Credit is seeking a senior operations leader to manage a team of 50+ field executives across a location/state. You will guide team leaders, monitor allocation targets, and ensure efficient bucket flows (B1/2/3) while driving performance improvements.

You will also focus on reducing non-allocation, coaching TLs/FEs, and maintaining policy adherence. The role requires strong oversight of absenteeism and project delivery within the portfolio.

Qualifications

• Managing location/state with team size of 50+ Field executives (Internal & external) with Team Leaders and AMs.

Responsibilities

• Manage location/state with 50+ field executives, internal and external, with TLs and AMs.
• Meet designated targets for monthly and daily allocation, monitor bucket-wise efficiencies, reduce non-allocation.
• Control bucket flows at all levels (B1/2/3).
• Provide recommendations for performance improvement based on gap analysis.
• Monitor and coach TLs/FEs daily/weekly to track the team.
• Control absenteeism and attrition in the portfolio; cluster manager oversight.
• Drive key projects within the team/organisation.
• Serve as SPOC for multiple requirements.
• Identify and empanel new vendors based on business needs.
• Ensure quality controls on processes for internal & external teams.
• Monitor adherence to processes and procedures per protocols.
• Aim to achieve monthly and yearly collection KPIs.
• Coordinate with other departments for smooth operations.
• Mentor and coach TLs & FEs to achieve SLAs and grooming for next levels.
• Analyze root causes of low performance, prepare reports and propose timelines.
• Conduct frequent one-on-ones with direct reports and skip-level reviews.
• Ensure 100% adherence to company policies by the team.

Skills

Team Management

Vendor Management

Job description

Role & responsibilities

• Responsible to manage location / state with team size of 50+ Field executives (Internal & external), with the help of Team Leaders and responsible to manage AMs as well, basis on the decision of management.
• 2. Responsible to meet designated targets for Monthly and Daily Allocation by actively monitoring and manages bucket wise efficiencies and to ensure reduce the non allocation
• 3. Responsible to control the buckets flows at all bucket levels (B1/2/3)
• 4. Recommendations for performance improvement based on gap analysis
• 5. Monitoring and coaching of TLs/ FE's.Daily/weekly to keep a track of team
• 6. Responsible to control absenteeism and attrition in the portfolio and Cluster Manager is responsible to control absenteeism and attrition in the portfolio
• 7. To drive the key projects within the team / organisation
• 8. SPOCs for additional responsibility for mutliple requirement
• 9. Identified and empanelment of new vendors based on the business requirement
• 10. Ensure proper quality controls on the process Internal & External team.
• 11. Responsible to monitor processes & procedures are followed as per protocols.
• 12. Responsible to achieve monthly and yearly collection KPIs
• 13. Laising with other departments basis requirement for smooth functioning of the operations.
• 14. Supervision of Team and allocation of contracts between internal and external agencies based on previous performance in order to maximize the performance.
• 15. Continous mentoring and coaching of TLs & FEs to achieve the SLA's and grooming them for next level.
• 16. To analyze the Root cause of low performance, prepares report and propose solution with time line
• 17. To gave frequent One-O-One and review with his direct reports and skip level
• 18. To ensure 100% adherence of all company policies by the team

Mandatory Skills

• Team Management
• Vendor Management