Area Collections Manager - Secured flows

Aditya Birla Capital; Madhya Pradesh; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Aditya Birla Capital is seeking a Collections and Portfolio Management professional to achieve targets, monitor delinquency, and optimize recoveries across the region. You will ensure adequate headcount, minimize charge-offs, and drive timely resolution of dues.

The role includes portfolio review, vendor management, compliance with regulatory norms, handling customer escalations, and leading people development through coaching and collaboration with HR.

Qualifications

• Experience in managing collections targets and reducing credit losses.
• Strong portfolio monitoring and delinquency mitigation abilities.
• Vendor management and performance oversight.
• Compliance with internal norms and regulatory requirements.
• People leadership and development of team members.

Responsibilities

• Achieve collections targets and minimize losses for the portfolio.
• Monitor delinquency, drive higher resolution rates, and optimize recoveries.
• Ensure adequate headcount and control costs across locations/segments.
• Minimize charge offs and improve recoveries on bad debts.
• Review portfolio performance and provide inputs to management and stakeholders.
• Coordinate with agencies to drive collections processes efficiently.
• Ensure compliance through audits and adherence to policies.
• Handle customer escalations with legal and senior management as needed.
• Provide coaching and training to the collections team in collaboration with HR.

Skills

Collections management

Portfolio monitoring

Vendor management

Compliance

People management

MIS reporting

Tools

MIS tools

Job description

Achieve collections targets and financial goals for the area

• Monitor and Control delinquency and minimize credit losses for portfolio
• Drive higher resolution rates.
• Ensuring adequate headcount availability location-wise / bucket-wise / segment-wise.
• Ensure Charge offs are minimized and higher recoveries from charge-off accounts.
• Review, maintain control and minimize the cost incurred towards collections of dues.
• Daily monitoring and regular reviews of delinquent portfolio to make account level

Portfolio review and monitoring

• Monitor customer accounts across the region, identifying and flagging likely cases of default or delayed payment
• Work with non-performing defaulting borrowers to create optimum recovery solutions
• Developing various MISs to show different cuts and trends in the portfolio which can lead to necessary corrective action by collections team to enhance their performance and shows area of improvement.
• Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.

Vendor Management

• Liaise with agencies to drive collections processes efficiently.
• Oversee selection processes for externa agencies
• Continuously monitor agency performance
• Exercise adequate control on agencies to ensure collection of overdue debts in a timely manner

Compliance and audit

• Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements
• Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
• Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations

Customer escalations and complaints

• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

People Management

• Provide oversight and be a coach and mentor for the team
• Ensure regular functional & behavioral trainings of team members in collaboration with HR
• Participate in relevant talent management and people development activities to ensure a healthy pipeline and an engaged team