Regional Collection Manager- Two Wheeler Loans - Soft Bkt

SkillLabs Resource Services Pvt. Ltd.; NTR; On-site; INR 900,000 - 1,500,000; Full time

Job summary

SkillLabs Resource Services Pvt. Ltd. is seeking a Collections Strategy leader to develop and drive comprehensive strategies aligned with business objectives and RBI guidelines.

You will lead Area Collection Managers and field/non-field teams, providing training and performance feedback while ensuring targets are met and quality standards are maintained.

Qualifications

• Experience in developing collections strategies aligned with business goals and regulatory requirements.
• Ability to lead and train collection teams and managers.
• Strong focus on performance monitoring and process improvement.

Responsibilities

• Develop and execute a comprehensive collections strategy aligned with business goals and RBI guidelines.
• Lead Area Collection Managers and field/non-field collection teams, providing guidance and feedback.
• Set targets, monitor performance, and implement incentive programs to drive results.
• Maintain quality control, conduct audits, and ensure compliant collection practices.
• Present regular reports to senior management and use data-driven insights for decisions.
• Manage relationships with external agencies and vendors, ensuring adherence to standards.

Skills

Collections management

Team leadership

Quality assurance

Reporting and analytics

Job description

Collections Strategy

• Develop and execute a comprehensive strategy aligned with the company's business goals and regulatory requirements.
• Continuously assess and refine approaches including field collections and outbound collections calling to optimize results.

Team Leadership

• Lead and monitor Area Collection Managers including collection coordinators & feet on street (FOS) collection teams.
• Provide guidance, training, and performance feedback to enhance collection skills and knowledge.
• Performance Monitoring:
• Set and manage collection targets for the team, ensuring that targets are met or exceeded.
• Implement performance measurement and incentive programs to drive results.

Quality Assurance

• Implement quality control measures to maintain accurate and ethical collection practices.
• Conduct regular audits of collection activities, documentation, & customer interaction
• Collaboration with Field Collection:
• Collaborate with Field collection team to ensure seamless coordination between field and non-field collection teams.
• Provide support and resources to optimize field collection activities.
• Compliance and Regulations:
• Ensure that the collection teams adhere to all relevant laws, regulations, and internal policies.
• Stay updated on changes in collection laws and industry best practices.
• Ensuring that code of conduct & RBI guidelines on collections to be practiced

Reporting And Analysis

• Review and present regular collection reports to senior management.
• Use data-driven insights to make informed decisions and adjustments to collection strategies.
• Vendor and Agency Management:
• Manage relationships with external collection agencies and vendors if applicable.
• Ensure that third-party collectors adhere to quality and compliance standards.
• Internal stakeholder management: