Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Krishnagiri District; On-site; INR 400,000 - 600,000; Full time

Job summary

A prominent financial services company is seeking a Collection Manager to oversee Two Wheeler Loans. The ideal candidate will have 2-3 years of experience in collections related to automotive products. Responsibilities include vendor portfolio allocation, resolving collection issues, and managing customer service escalations. This full-time role is for individuals with strong data management skills and a proven ability to perform individually. The position is at a mid-senior level and offers a dynamic work environment.

Qualifications

• Minimum 2-3 years of collection experience in automotive products.
• Experience in managing collection agencies is required.
• Excellent data management skills necessary.
• Candidate should be an individual performer.

Responsibilities

• Allocate portfolio to vendors based on performance trends.
• Coordinate with agency resources for call planning.
• Manage collection/repo customer service issues.
• Track and review BKT resolutions with agencies.
• Ensure receipt book discrepancies are resolved with agencies.

Skills

Collection experience

Managing collection agencies

Data management skills

Individual performance

Job description

Collection Manager – Two Wheeler Loans – Soft Bkt

Roles and Responsibilities

• Allocation of portfolio to vendor based on past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment based on the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & repo kits allocation and auditing periodically.
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV.
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual Performer.

Seniority Level

Mid‑Senior level

Employment Type

Full-time

Job Function

Accounting/Auditing and Finance