L3 - MC DMS - GJ - Rajkot - BACL

Bajaj Auto Limited; Ahmedabad District; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Auto Limited is seeking a proactive Collections Hub Manager in Gujarat to lead a team of COs/DMAs and drive key collection metrics. The role focuses on arrear resolution, bucket-wise improvements, and ensuring compliant payout processes with partner agencies.

You will analyze performance, coordinate with HO/RO, and implement day-to-day strategies for optimal results. The ideal candidate will manage field operations, review agency performance, and oversee repo asset liquidation in

Qualifications

• Team management and leadership capabilities.
• Stakeholder relationship building and maintenance.
• Strong result orientation with goal-driven approach.

Responsibilities

• Managing the collections through team of COs/DMAs.
• Responsible for the collection’s performance on various collection parameters (arrear resolution, bucket-wise resolutions, roll forward rates, loan loss provisioning, penal interest collection).
• Performance review on field – monthly and quarterly performance review of CO’s allocated collection targets.
• Monthly review of Agency performance and empanelment of new agencies/DMAs for collection.
• Ensuring periodic billing and payouts for agencies/DMAs as per payout grids.
• Periodic evaluation of field capacity as per Avg. Collection Ratio (ACR).
• Execution of collection strategies/drives planned by HO/RO for day-to-day improvement.
• Repo kit requirement and repo stock inventory compliance.
• Liquidation of eligible repo assets with brokers and HO team and collect payment for approved sales.
• Receipt books/HHTs, mobile app code requests for agencies and deposition monitoring.
• Initiation of appropriate legal actions in chronic default cases with local legal team.
• Daily productivity MIS maintenance and sharing with higher management.
• Monthly hub location team meetings for performance review and target setting.
• Managing customer service escalations for collection issues and geo limits feedback.
• Escalation of sales-related issues for delinquent cases with ASMs.

Skills

Team Management

Relationship Management

Result orientation

Multitasking

Job description

Key Responsibilities

• Managing the collections through team of COs/DMAs.
• Responsible for the collection’s performance on various collection parameters such as: a. Arrear resolution b. Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field – monthly basis and Quarterly performance review of the CO’s of allocated collection targets
• Monthly review (Agency performance, acting against the low performer COs, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Avg. Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-today collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with coordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Key Skills Required

Technical Skills:

• Team Management
• Relationship Management
• Result orientation
• Multitasking

Key Performance Indicators

• Achieving the target allocated for the hub
• Reducing the flow rate to the next buckets
• Managing the Cos & maintaining their performance
• Managing the Agencies & monitoring their performance