L3 - CV DMS - AP - Nellore - BACL

Bajaj Auto Limited; NTR; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Bajaj Auto Limited is seeking a Hub Collections Leader to supervise COs/DMAs, drive bucket resolutions, and ensure timely payouts across the assigned geography. You will coordinate with agencies, monitor performance, and implement field strategies with HO/RO support.

The role emphasizes team management, relationship building with agencies, and a strong results orientation to achieve hub targets and minimize losses in a fast-paced environment.

Qualifications

• Experience in collections operations and performance tracking.
• Ability to coordinate with agencies/DMAs and HO/RO teams.
• Experience reviewing field performance and setting targets.

Responsibilities

• Lead the collections team of COs/DMAs to drive performance.
• Monitor bucket-wise resolutions and ensure timely recoveries.
• Review field performance monthly and CO/DMAs quarterly.
• Oversee agency and DMA empanelment, payout processing, and performance.
• Evaluate field capacity using average collection ratio and adjust plans.
• Implement HO/RO drives for daily collection improvement.
• Coordinate legal actions for chronic defaults with local team.
• Maintain daily productivity MIS and report to management.
• Conduct monthly hub review meetings and set next month"s targets.
• Manage customer service escalations related to collections.

Skills

Team Management

Relationship Management

Result orientation

Multitasking

Job description

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Key Responsibilities

Process related

• Managing the collections through team of COs/DMAs
• Responsible for the collection's performance on various collection parameters such as:
• Bucket wise resolutions

(Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)

• Performance review on field – monthly basis and Quarterly performance review of the COs of allocated collection targets
• Monthly review (Agency performance, acting against the low performer COs, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Avg. Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues.
• Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Key Skills Required

• Team Management
• Relationship Management
• Result orientation
• Multitasking

Key Performance Indicators

• Achieving the target allocated for the hub
• Reducing the flow rate to the next buckets
• Managing & maintaining the COs performance
• Managing the Agencies & monitoring their performance
• Restrict LLP flow & process adherence along with compliance
• Ensuring field visits of self & team based on requirement & risk cases
• Retention of team & motivation to them as per requirement
• Need vigilance for good practices from market & competitors time to time