L3 - MC DMS - GJ - Rajkot - BACL

Bajaj Auto Limited; Rajkot; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Bajaj Auto Limited seeks a seasoned Collections Leader to drive performance in Rajkot. Lead a team of COs and DMAs, monitor arrears resolution, and optimize bucket-wise collections and provisioning.

You will conduct monthly field reviews, coordinate with agencies/DMAs for performance, and ensure timely payouts. Implement HO/RO strategies and manage repo operations to improve overall collection efficiency.

Qualifications

• Experience in leading teams handling collections operations.
• Strong ability to manage multiple stakeholders and drive results.

Responsibilities

• Managing the collections through team of COs/DMAs.
• Overseeing collections performance on parameters such as arrear resolution, bucket-wise resolutions, roll forward rates, loan loss provisioning, and penal interest collection for the assigned area.
• Monthly field performance reviews and quarterly reviews of COs for allocated targets.
• Monthly reviews of agencies/DMAs for performance and empanelment of new agencies/DMAs.
• Ensuring periodic billing and payouts to agencies/DMAs as per payout grids.
• Periodic evaluation of field capacity as per Avg. Collection Ratio (ACR).
• Executing strategies/drives planned by HO/RO for day-to-day collection improvement.
• Managing repo kit requirements, repo stock inventory, and related compliance.
• Liquidation of eligible repo assets with brokers and HO coordination and collection of payments.
• Receipt books/HHTs and app code requests for agencies; monitor deposit of collections by agencies.
• Initiating appropriate legal actions in chronic defaults with local legal team coordination.
• Daily productivity MIS maintenance and sharing with higher management.
• Monthly hub meetings for performance review and target setting.
• Handling customer service escalations for collection-related issues and geo limits.

Skills

Team Management

Relationship Management

Result orientation

Multitasking

Job description

Key Responsibilities

• Managing the collections through team of COs/DMAs.
• Responsible for the collection’s performance on various collection parameters such as: a. Arrear resolution b. Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field – monthly basis and Quarterly performance review of the CO’s of allocated collection targets
• Monthly review (Agency performance, acting against the low performer COs, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Avg. Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-today collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with coordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Key Skills Required

Technical Skills:

• Team Management
• Relationship Management
• Result orientation
• Multitasking

Key Performance Indicators

• Achieving the target allocated for the hub
• Reducing the flow rate to the next buckets
• Managing the Cos & maintaining their performance
• Managing the Agencies & monitoring their performance