L3 - MC DMS - NE - Bongaigaon - BACL

Bajaj Auto Limited; Kamrup Metropolitan; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Bajaj Auto Limited in India is seeking a Collections Manager to lead a team of COs/DMAs, drive arrear resolution, and optimize bucket-wise collection performance across the assigned hub. You will supervise field performance, coordinate payouts, and ensure adherence to payout grids while monitoring agency and DMA performance.

The role demands strong team leadership, relationship management, and target-driven execution to enhance recovery rates and streamline field operations in the Assam region.

Qualifications

• Proven ability to lead collections teams (COs/DMAs) and drive performance.
• Strong stakeholder management and vendor relationship skills.
• Adept at meeting targets and recovery KPIs in a high-pressure environment.
• Excellent multitasking and prioritization across multiple hubs/geos.

Responsibilities

• Lead and manage the COs/DMAs to achieve hub targets.
• Monitor arrear resolution and bucket-wise recovery performance.
• Review field performance monthly and quarterly for COs.
• Ensure timely payouts and adherence to payout grids with agencies/DMAs.
• Drive strategies for day-to-day collection performance improvements.

Skills

Team Management

Relationship Management

Result orientation

Multitasking

Job description

Key Responsibilities

• Managing the collections through team of COs/DMAs.
• Responsible for the collection’s performance on various collection parameters such as: a. Arrear resolution b. Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field – monthly basis and Quarterly performance review of the CO’s of allocated collection targets
• Monthly review (Agency performance, acting against the low performer COs, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Avg. Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-today collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with coordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Key Skills Required

Technical Skills:

• Team Management
• Relationship Management
• Result orientation
• Multitasking

Key Performance Indicators

• Achieving the target allocated for the hub
• Reducing the flow rate to the next buckets
• Managing the Cos & maintaining their performance
• Managing the Agencies & monitoring their performance