Filed Officer

Keka Technologies Private Limited; India; On-site; INR 250,000 - 500,000; Full time

Job summary

Keka Technologies Private Limited in India is seeking a Full-Time Field Collection Executive to visit delinquent customers and recover overdue loans. You will educate customers about outstanding dues, penalties, and loan terms, and persuade them to pay through cash, UPI, cheque, or online modes as per policy.

This role requires skip tracing for absconding customers, gathering updated KYC or settlement documents, and coordinating with branch staff and recovery teams to achieve monthly targets,

Qualifications

• Visit delinquent customers to recover overdue loans.
• Educate customers about outstanding dues and loan terms.
• Follow RBI Fair Practices Code during recovery.
• Skip tracing for absconding or unreachable customers.
• Coordinate with branch staff and recovery teams.

Responsibilities

• Visit delinquent customers as per bucket allocation to recover overdue loans.
• Educate customers about dues, penalties, and loan terms.
• Persuade payments via cash/UPI/cheque or online modes as per policy.
• Maintain daily visit reports, payment receipts, and commitment details.
• Ensure recovery per RBI Fair Practices Code.
• Skip tracing and field investigations for absconding customers.
• Collect updated KYC, settlement forms, or foreclosure docs.
• Follow up on allocated portfolio and monthly recovery targets.
• Handle disputes or escalation to Recovery Manager.
• Coordinate with branch staff, tele-calling, and backend recovery teams.

Skills

Collection

Recovery

Debt Recovery

Communication Skills

NPA

Job description

Full-Time

Key Responsibilities

• Visit delinquent customers as per bucket allocation (e.g., 30+, 60+, 90+ DPD) to recover overdue loans.
• Educate customers about their outstanding dues, penalties, and loan agreement terms.
• Persuade customers to make payments through cash/UPI/cheque or online modes as per NBFC policy.
• Maintain daily visit reports, payment receipts, and customer commitment details.
• Ensure recovery is done without harassment and strictly as perRBI Fair Practices Code.
• Skip tracing: locating absconding or unreachable customers through field investigation.
• Collect updated KYC, settlement request forms, or foreclosure documents when required.
• Follow up on allocated portfolio and achieve monthly recovery targets.
• Handle disputes, fraud, or broken promise cases and escalation to Recovery Manager.
• Coordinate with branch staff, tele-calling team, and backend recovery team.

Required Skills

Collection Recovery Debt Recovery Communication Skills NPA