Recovery Executive - Loan Collections and Recovery

Kotak Mahindra Bank Limited; Chennai; On-site; INR 250,000 - 450,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Recovery Executive in Chennai to manage overdue EMI collections. The role involves field visits, calls, and coordinating with cross-functional teams to resolve delinquencies while ensuring regulatory compliance.

The ideal candidate has 1–5 years in collections and experience with various asset types. Strong negotiation and record-keeping skills are essential for timely recoveries.

Qualifications

• Graduate in any discipline.
• 1–5 years of experience in collections, recovery, field collections, or financial services.
• Experience in Commercial Vehicle, Auto Loan, Construction Equipment, LAP, or Retail Asset recovery preferred.

Responsibilities

• Follow up with customers for overdue EMI payments through calls, field visits, emails, and other collection channels.
• Monitor assigned delinquent accounts and prioritize recovery actions based on aging buckets.
• Negotiate repayment plans and settlements within approved guidelines.
• Conduct customer visits for collection and verification purposes.
• Coordinate with sales, credit, operations, and legal teams for resolution of overdue cases.
• Ensure compliance with regulatory guidelines and internal collection policies.
• Maintain accurate records of customer interactions, recovery efforts, and collection status.
• Identify early warning signals and recommend preventive measures for potential defaults.

Education

Graduate in any discipline

Job description

Recovery Executive_Comm. Bank HO & Support_0119_0464_1050460_HRR

Key Responsibilities

Follow up with customers for overdue EMI payments through calls, field visits, emails, and other collection channels. Monitor assigned delinquent accounts and prioritize recovery actions based on aging buckets. Negotiate repayment plans and settlements within approved guidelines. Conduct customer visits for collection and verification purposes. Coordinate with sales, credit, operations, and legal teams for resolution of overdue cases. Ensure compliance with regulatory guidelines and internal collection policies. Maintain accurate records of customer interactions, recovery efforts, and collection status. Identify early warning signals and recommend preventive measures for potential defaults.

Required Skills

Graduate in any discipline. 1–5 years of experience in collections, recovery, field collections, or financial services. Experience in Commercial Vehicle, Auto Loan, Construction Equipment, LAP, or Retail Asset recovery preferred. Experience Level Mid Level