RECOVERY EXECUTIVE

Muthoot Fincorp; Marthandam; On-site; INR 1,400,000 - 1,500,000; Full time

Job summary

Samyukt in India is seeking a recovery specialist to manage overdue accounts, negotiates with customers, and ensures adherence to company policies and laws. The role covers contact with delinquent customers, focus on high‑risk accounts, and collaboration with Legal and Business teams for compliant recovery.

The candidate will track and report recovery performance, supporting senior management with timely insights and data-driven decisions.

Qualifications

• 2–4 years of experience in debt collection or financial services.
• Strong communication and negotiation skills.
• Knowledge of debt recovery laws and regulations.

Responsibilities

• Contact delinquent customers via phone, email, or written correspondence.
• Focus on high-risk accounts for recovery.
• Stakeholder management.
• Collaborate with internal teams (Legal, Business, etc.).
• Ensure regulatory and company policy compliance.
• Provide regular reports on recovery rates and performance.

Skills

Communication skills

Negotiation

Debt recovery software

Accounting systems

Regulatory knowledge

Tools

Debt recovery software

Accounting systems

Job description

Secured & Unsecured Lending Business / Recovery

Samyukt

Approved By (Immediate Superior)

30/12/2025

ROLE SUMMARY

The role responsible for recovering overdue payments, negotiating with customers, and ensuring compliance with company policies and laws.

ORGANIZATIONAL CHART

O

KEY RESPONSIBILITIES

Contact delinquent customers via phone, email, or written correspondence. Focus on high-risk accounts for recovery

Stakeholder Management

Collaborate with internal teams (legal, Business, etc.)

Compliance Management

Ensure compliance with regulatory requirements, organizational policies, and industry standards.

Data Management

Provide regular reports on recovery rates and performance to senior team

KEY DECISIONS TAKEN

NA

KEY INTERACTIONS

Internal Stakeholders

External Stakeholders

Business

Legal

Recovery

KEY ROLE DIMENSIONS

Geographical Coverage-

No of Direct Reportees-

Total Team Size -

12-15 Branches (75-150 Kms)

Nil

Nil

14 to 15 Lacs & 40 to 80 Cases

KEY SKILLS & BEHAVIOURAL ATTRIBUTES

• Strong communication and negotiation skills
• Proficiency in debt recovery software and accounting systems
• Knowledge of debt recovery laws and regulations

EDUCATION / EXPERIENCE

2-4 years of experience in debt collection or financial services