RECOVERY EXECUTIVE

Muthoot Fincorp Ltd.; Kottayam; On-site; INR 1,400,000 - 1,500,000; Full time

Job summary

Muthoot Fincorp Ltd. in Kerala seeks a Recovery Specialist to recover overdue payments, negotiate with customers, and ensure compliance with company policies and laws.

You will liaise with internal teams including Legal and Business, manage case data, and provide regular recovery performance reports to senior management, aiming to maximize collections while maintaining customer respect and regulatory compliance.

Qualifications

• 2-4 years of experience in debt collection or financial services.

Responsibilities

• Contact delinquent customers via phone, email, or written correspondence. Focus on high-risk accounts for recovery
• Stakeholder Management
• Collaborate with internal teams (legal, Business, etc.)
• Compliance Management
• Ensure compliance with regulatory requirements, organizational policies, and industry standards.
• Data Management
• Provide regular reports on recovery rates and performance to senior team

Skills

Strong communication and negotiation

Debt recovery software proficiency

Knowledge of debt recovery laws

Job description

Secured & Unsecured Lending Business / Recovery

Samyukt

Approved By (Immediate Superior)

30/12/2025

ROLE SUMMARY

The role responsible for recovering overdue payments, negotiating with customers, and ensuring compliance with company policies and laws.

ORGANIZATIONAL CHART

O

KEY RESPONSIBILITIES

• Contact delinquent customers via phone, email, or written correspondence. Focus on high-risk accounts for recovery
• Stakeholder Management
• Collaborate with internal teams (legal, Business, etc.)
• Compliance Management
• Ensure compliance with regulatory requirements, organizational policies, and industry standards.
• Data Management
• Provide regular reports on recovery rates and performance to senior team

KEY DECISIONS TAKEN

NA

KEY INTERACTIONS

• Internal Stakeholders
• External Stakeholders
• Business
• Legal
• Recovery

KEY ROLE DIMENSIONS

• Geographical Coverage-
• No of Direct Reportees-
• Total Team Size -
• 12 – 15 Branches (75 – 150 Kms)
• Nil
• Nil
• 14 to 15 Lacs & 40 to 80 Cases

KEY SKILLS & BEHAVIOURAL ATTRIBUTES

• - Strong communication and negotiation skills
• -Proficiency in debt recovery software and accounting systems
• - Knowledge of debt recovery laws and regulations

EDUCATION / EXPERIENCE

2-4 years of experience in debt collection or financial services