Receptionist/ Patient

Pravaayu Healthcare Pvt Ltd.; Malad, Mumbai, Andheri; On-site; INR 201,000 - 268,000; Full time

Job summary

Pravaayu Healthcare Pvt Ltd. is seeking a warm Receptionist/Patient care Executive to be the first point of contact for patients. You will manage front desk operations, coordinate appointments, handle billing, and support daily clinic functioning to ensure a smooth patient experience.

The role requires excellent communication, strong organizational skills, and empathy. Location is in Mumbai, with a focus on maintaining a welcoming, efficient front desk environment.

Qualifications

• Front desk or customer service experience in healthcare/wellness.
• Excellent communication and interpersonal skills with a patient-first approach.
• Strong organizational abilities and attention to detail.

Responsibilities

• Greet patients warmly and manage front desk operations to ensure a positive experience.
• Schedule and coordinate patient appointments, minimizing clashes and delays.
• Generate and process bills; collect payments via cash, card, UPI and maintain billing records.
• Monitor inventory of therapy materials and wellness products; notify manager of low stock.
• Maintain cleanliness of therapy rooms and waiting areas; coordinate basic maintenance.
• Prepare therapy materials daily as per treatment plans.

Skills

Front desk operations

Customer service

Communication skills

Multi-tasking

Education

Any Graduate

Tools

Scheduling software

Job description

Females Only

Position Summary

• We are seeking a warm, organized, and proactive Receptionist/Patient care Executive to be the first point of contact for our patients. You will play a crucial role in ensuring a positive patient experience, managing front desk operations, coordinating schedules, handling billing, and supporting the smooth daily functioning of our center.

Key Responsibilities

Patient Experience & Front Desk Management

• Warm Welcome: Greet every patient warmly, guide them properly, and ensure they feel comfortable and valued from the moment they arrive.
• Waiting Area Management: Efficiently manage waiting areas, address basic patient queries, and strive to ensure minimal waiting times.
• Positive Atmosphere: Maintain a welcoming, calm, and professional front desk environment.

Patient Scheduling and Coordination

• Appointment Management: Accurately schedule and reschedule patient appointments, diligently working to avoid clashes and delays.
• Inter-Departmental Coordination: Coordinate timings effectively between doctors, therapists, and patients on a daily basis to optimize flow and service delivery.

Billing, Payment Collection & Reconciliation

• Accurate Billing: Generate bills promptly and accurately for services rendered.
• Payment Processing: Collect payments through various methods (cash, card, UPI) and update the billing system meticulously.
• Daily Reconciliation: Perform daily reconciliation of all payments received and prepare comprehensive reports for the Center Manager.

Stock and Inventory Management

• Inventory Oversight: Maintain sufficient stock levels of therapy materials, oils, linens, disposables, and wellness products.
• Replenishment Alerts: Proactively inform the Center Manager in a timely manner about low stock or replenishment needs to prevent shortages.

Housekeeping & Maintenance Supervision

• Cleanliness Standards: Ensure therapy rooms, waiting areas, washrooms, and the entire clinic premises are maintained at a high standard of cleanliness at all times.
• Basic Maintenance: Identify and assist in resolving basic maintenance issues (e.g., lights, AC, plumbing) immediately by coordinating with registered vendors.

Therapy Material Handling

• Material Preparation: Ensure therapists receive the correct therapy materials (e.g., oils, potlis) daily, precisely as per individual treatment plans.

Qualifications & Skills

• Previous experience in a front desk or customer service role, preferably in a healthcare or wellness
• Excellent communication and interpersonal skills, with a patient-first approach.
• Strong organizational abilities and attention to detail.
• Proficiency in scheduling software and basic computer applications.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• A compassionate and empathetic demeanor.
• Any Graduate

Location

Location : - Ghatkopar,Andheri (D.N.Nagar), Malad